Dealing with unpleasant smells
Blockages in drains and sewers can cause bad or unpleasant smells at your property. Responsibility for keeping pipes and drains clear is shared between home-owners and us, the water company.
What might have caused the smell
Bad smells from drains and sewers can be caused by several things. Most often, it is down to:
What to do about it
If you have a bad smell at your property, you will need to report the issue to us. You can do this by:
You can contact us 24 hours a day, 7 days a week.
What we will do
Once you have reported the problem, we will begin investigating the smell within 5 days.
Our first step will be to send a member of our team out to your property for try and discover the root cause.
In the meantime, a member of our team will call you to understand more about the frequency of the smell and ask you to keep a log of when and where the smell occurs. This will help us to establish what we do next.
We may need access to your property to complete our investigations, so please let us know about anything that might prevent access when we return.