My Supply
Water pipe responsibility
It’s important to understand who’s responsible for fixing and replacing your water pipes, especially if something goes wrong. Find out who manages the pipework - and who to contact if you have any trouble.
As the owner of your property, you're responsible for repairing and maintaining any pipes on your property that supply water. This is for pipes running inside and outside your home. If there's a leak on the supply pipe on your property boundary, then then repair would be your responsibility. Sometimes, your supply pipe may go out of your boundary on to someone elses land. As this supplies your home with water you would still be responsible for the repair of this part of the pipework.
If you rent your home, contact your landlord or the property owner to discuss any leaks that need repairing. Check your tenancy agreement as you may need to arrange the repair yourself.
For more information check out our repairing leaks leafleT [PDF].
Quick guide to responsibilities
If your query is urgent call our 24-hour Customer Centre on 0800 783 4444.