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Water pipe responsibility

When it comes to your water pipes, it’s important to understand who’s responsible for fixing and replacing your water pipes. Especially in the event that something goes wrong. Use this page to filter the facts from the fiction.

Quick guide to responsibilities

Still unsure of your responsibility? Get in touch now.

If your query is urgent call our 24-hour Customer Centre on 0800 783 4444.

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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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Feel free to email us with any enquiries

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