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Water pipe responsibility

It’s important to understand who’s responsible for fixing and replacing your water pipes, especially if something goes wrong. Find out who manages the pipework - and who to contact if you have any trouble.

Quick guide to responsibilities

Still unsure of your responsibility? Get in touch now.

If your query is urgent call our 24-hour Customer Centre on 0800 783 4444.

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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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Feel free to email us with any enquiries

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