Leakage

If you have a leak or a burst pipe at home, you’ll need to take action to limit the damage it can cause.

Most leaks are slow, unseen, and develop gradually. In extreme circumstances, if you have a large and powerful burst, you should turn off the water supply as soon as possible.

If you think you may have a leak at home

If you've got a leak at home, whether it's obvious or out of sight, the following steps will help you get it fixed.

 

Turning off your stop tap

The fastest way to stop the flow of a leak is to turn off your stop tap to temporarily stop your water supply.

If you can’t find your stop tap or shut off the water, a neighbour in a similar property may be able to help, or you can contact us for advice.

Check that your stop tap works

Sometimes stop taps can seize up if they’re not used often. The last thing you want if you have a burst pipe is a stiff stop tap.

If the tap is stiff, you can usually loosen it up with some plumbers grease or lubricating spray.

If it’s still stiff after that and you’re unable to turn it off, contact a local WaterSafe plumber who can check the stop tap and repair it for you.

If you’re unable to use the internal stop tap to turn off your water supply, you can also contact our support team who will come and isolate your supply in an emergency.