Report an issue through Vyn

Instead of explaining an issue over the phone, Severn Trent customers can now use Vyn (Video Your Notes) to send a video of any issues.  

You will need:

How to report your issue

If it has been reported, our teams will already be working on it and you won't need to submit another report.

If it hasn't been reported, you can report your issue with your mobile device. 

You'll be taken to our Vyn App, and the report will take approximately 3 minutes to complete. 

If you don't have mobile device, you can still report your problem online

After you have submitted your report

After submitting your Vyn report, a technician will then review the issue and will be in contact within 24 hours. 

Our working hours are: 

Monday - Friday: 06:30 - 21:30 

Saturday - Sunday: 08:30 - 15:00

If you're not sure what to include in your video, we've created a short video guide on how to use Vyn to report your problem.