We usually read your meter every six months, but there might be times when you want to read your meter yourself.
Your water meter will have its own serial number, made up of numbers and letters.
This is on the front of the meter. You'll also find your meter serial number on your bill, in the 'How we work out your bill' section.
Make sure you check the serial number when taking the reading.
It's important to make sure you're reading the right meter, not one of your neighbours' meters.
In most cases, internal meters will have black and red numbers.
You only need to give the numbers in black when providing a meter reading.
Some meters are digital. You only need to note the numbers before the decimal point on a digital meter.
If your water meter is outside, you'll need to lift the cover to access it.
There may be a foam or polystyrene disc under the cover. This protects your meter from frost, so make sure you put it back when you've finished.
Outside meters have black and red numbers. You'll only need to give the numbers in black when you take a reading.
Sometimes outdoor meters can be difficult to access. Your meter may be in the road, or the cover may be heavy.
If you find it difficult to check your meter you can arrange to have one of our team visit your property and take the reading for you.
Just call us on 03457 500 500 and we’ll arrange a time and date that works for you.