Find and read your meter

Where your water meter might be located and how to read it.

We usually read your meter every six months, but if we send you an estimated bill you can send us an actual meter reading to ensure your bill is accurate.

You can also provide meter readings at any time to keep an eye on how much water you're using.

Find your meter

Most meters are fitted outside your home, however some meters are fitted inside.

Check if the meter is yours

If your water meter is inside your home, you can be pretty sure that it's yours.

However, sometimes your meter may be outside in a shared chamber with other meters, or quite a distance from your house. Then it can be a little more difficult to know which meter is yours.

The first thing to do is check the serial number on your meter against the serial number on your bill.

If you can't make out the serial number on your meter, there is quick test you can do to confirm if the meter is yours.


Read your meter

Most meters are easy to read. However, if your meter is difficult to access, is in the road, or the cover is too heavy to lift, contact our team and we'll be happy to help.

Understand and submit your reading

We measure how much water you use in cubic metres (m3). A cubic metre is 1000 litres of water. The black digits on your meter are cubic metres, the red digits are litres.

We calculate your bill based on how many cubic metres you've used since your previous meter reading.

Once you have taken your reading, you can enter your readin online to keep your account up-to-date.