Find or read your water meter
Giving a water meter reading helps us to bill you more accurately. However, not all water meters are located in the same place. Find out where your water meter might be and how to read it.
Where to find your water meter
Your water meter could be located inside or outside your property. If your water meter is inside your home, it will probably be fitted on the water pipe as it enters your property. This is usually near the internal stop tap, which is often under the kitchen sink or in the downstairs toilet room.
If your water meter is outside, you'll most likely find it under a small metal or plastic cover in your driveway, garden or nearby footpath (external boundary box). This will be where your outside stop tap is.
If you are unable to locate your meter, please contact us and we'll be happy to help.
How to read your water meter
If your meter is outside, you may need to lift the cover to access it. Underneath the cover there may be a foam or polystyrene disc. This protects your meter from frost, so make sure you replace it when you've finished. Your water meter will have it's own serial number located on the front and consists of numbers and letters. Your meter serial number will also be shown on your bill. This is normally shown on the 3rd page in the 'How we work out your bill' section.
To read your meter, you only need to make note of the black numbers. Ignore the numbers in red when supplying a reading for billing purposes.
The black numbers on the meter show the amount of cubic metres of water you have used. The red numbers record tenths and hundredths of a cubic metre. We charge for every cubic metre, so you only need to record the black numbers.
Sometimes outdoor meters can be difficult to access. For example, it may be located in the road, or the cover may be heavy. If this is the case for your meter, please do not attempt to access it. Instead contact us by calling 0345 7090 646.
You can simply submit your meter reading on your account. For domestic customers we aim to read the meter every 6 months, if we are unable to read the meter we will calculate an estimated reading based upon previous consumption.