My Account

Can I get my bill in a different format?

Your bills, your way. We can send your communications in a wide range of formats to suit your needs. Just fill in our online form to register.

We use 16 point Arial, however if you need larger just let us know.

Class 1 and 2 braille is available on request.

We can send your bill on CD or cassette.

We can read your bill over the telephone and arrange a payment plan.

Just ask if you want your bills printed in a different colour or font size.

We can provide all your correspondence in Welsh. Visit our other languages page for details, or download our leaflet.

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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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Feel free to email us with any enquiries

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Get help in your preferred language