Help with paying your bill

With rises in the cost of living, it can be a real struggle to look after your money and afford all your bills. We’re here to help.

There are so many ways we can help

We have a range of affordability schemes which may be able to help you if you have a low household income or are struggling with your bills.

We're currently helping more than 250,000 customers a year with our financial assistance schemes. But we know every story is different, and that’s why our team want to work with you to understand the support that you need.

If you know you need help, follow our steps to see how you can make sure your bills are as affordable as possible, and if necessary, find the right support scheme for you.

We can also point you in the right direction of other organisations who can help.

How we can help

The following steps will help you make sure your bills are as affordable as possible.

Our support schemes

If you're still struggling with your bills after following all the steps above, one of our financial support schemes can help. Find the right one for you.

Doing Right by Our Communities

If you’re struggling to pay your bill, we can help you find the right support scheme for you.

We work in partnership with local organisations and charities across our region to talk about all the schemes that we have available, and to find those customers who need our help the most.

Meet Sonia, one of our External Relationship Co-ordinators.

She tells us about a particular customer she met who was a victim of domestic abuse and had fallen behind on her bills. Hear how one of our financial support schemes was able to make a huge difference in her life.

Click below to find out even more about what our External Relationships team do.

Other organisations who can help

If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.