Some of the pumps that help us move water round the LE12 area have stopped working, meaning that customers in this area may experience lower pressure than normal or their supply stop completely. Because we know what the problem is, we’ve already got engineers on the way to reset the pumps which should bring all supplies back on.

We’re really sorry for any inconvenience this causes, we’ll make sure it’s resolved as quickly as possible. As soon as we know more, updates will be available on this page.

We're pleased to advise you that the repairs have been completed ahead of schedule and all supplies should be back on as normal.

Thank you for your patience during this fix. Have a lovely evening.