Incidents
Stay up to date with incidents across our region.
Supply Interruptions In Dursley


We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the GL2 of Dursley this evening . This is due to a burst water pipe .
Our engineers are on the way who will assess the burst and start the repair as soon as possible.
We are very sorry for any inconvenience this may be causing
We’ll make sure this page is updated as we receive more information.
Supply Interruptions In Sheffield


We’re pleased to inform you that the repair for the burst water main is now completed.
The water supply has been returned to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Essential Works in Birmingham


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions In Shirebrook


We’d like to apologise to anyone experiencing poor pressure in the NG20 area of Shirebrook.
Our teams are investigating the cause and working hard to get everything back to normal as quickly as possible.
We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.
Supply Interruptions in Mackworth


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Essential Repairs In Bromsberrow


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions in Leicester


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions in Nuneaton


We’re pleased to inform you that the repair for the burst water main is now completed.
The water supply has been returned to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions in Coalville


We’d like to inform you we are working in the surrounding area in LE67 of Coalville. Our teams are carrying out some essential changes to the water network.
Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance.
This is nothing to worry about and will return to normal as our works are completed.
Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.
Traffic update - Birmingham Airport


Traffic update - Birmingham Airport
Our teams are currently carrying out emergency water pipe repairs on the way into Birmingham Airport.
To keep everyone safe while we work, one lane is closed at Bird Island, at the junction with Airport Way.
We know many of you are heading off on your holidays or on your commute to work, and we’re really sorry for any disruption this may cause. Please allow extra time for your journey to the airport or surrounding area over the next few days, just in case of delays.
Our engineers are working as quickly as possible to complete the repairs and reopen the lane.
Thank you for your patience and understanding.
Chadwick Nick


We’ll be holding a drop-in session on 16 July. The purpose of this session is so we can discuss the work we’ll be carrying out towards the back end of July to stop the flooding risk to your homes. The session will be held at Fritchley Congregational Church, Chapel Street, Fritchley, DE56 2FR and we’ll be there from 6pm-8pm. If you want to learn more about what we’re doing, please drop in and see us.
Managing incidents
When things go wrong, our teams respond immediately to make sure your service gets back to normal as quickly as possible. Find out how we manage incidents, keep you updated, and can support you if you need extra help.
Priority Services
We can provide extra support in the event of a supply issue. If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.