Incidents

Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions.

We have completed our investigations and found no fault on our network. We now advise you to contact your site management who will be able to assist you further.

Thank you for your patience while we investigated.    

Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions.

We have completed our investigations and found no fault on our network. We now advise you to contact your site management who will be able to assist you further.

Thank you for your patience while we investigated.    

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the LE7 area of Leicestershire this morning. Our teams are carrying out some essential repair work on Hamilton Lane.

Although we didn’t anticipate this affecting our customers, we are aware that some customer’s supplies have now been impacted. The team on site are committed to getting this resolved quickly and efficiently so the water supply is back to normal as soon as possible.

We’re very sorry for any inconvenience this may be causing and are confident this repair will be completed by 3pm.

We’ll make sure this page is updated as we receive more information.

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the CV6 area of Warwickshire this morning. Our teams are carrying out some essential repair work on Achilles Road.

Although we didn’t anticipate this affecting our customers, we are aware that some customer’s supplies have now been impacted. The team on site are committed to getting this resolved quickly and efficiently so the water supply is back to normal as soon as possible.

We’re very sorry for any inconvenience this may be causing and are confident this repair will be completed by 2pm.

We’ll make sure this page is updated as we receive more information.

We’re pleased to inform you that the repair for the burst water main in the DY14 area of Kidderminster is now completed.

The water supply has been returned to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the repair for the burst water main in the DE21 area of Derby is now completed.

The water supply has been returned to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

Due to the forecasted weather conditions across our region, there’s a possibility of rivers and streams flooding or flooding within the highways and around homes.        

If you’re experiencing flooding from a road or a footpath and there’s no evidence of sewerage (toilet paper etc), please report this to your local Council who are responsible for highways drainage flooding.   

You can check the UK Government Flood Warning Information Service for updates about possible flooding in your area.

If you'd like to report flooding from river or streams, please contact the Environment Agency and they will be able to assist further. You can find more information and contact details on their website or please contact their Floodline number on 0345 988 1188.

If you experience sewer flooding, our handy guide will help you with what we are responsible for and will enable you to determine different types of flooding, and who to contact.  

We're working with the local council to determine the full extent of the works required at this location.     

Our teams will continue carrying out investigations to understand how and why concrete has entered our network. 

To do this we will need to remove a lot of the concrete already set around our sewer which makes this work more complicated than usual. We'll be working throughout the remainder of the week to remove the concrete and establish the necessary repairs.

We would like to take this opportunity to thank customers and local residents for their continued patience and understanding while these works are ongoing. As soon as further information becomes available, we will provide an update on our website to ensure you are kept fully informed of our progress.                                                       

Our teams are carrying out investigations on the sewer network around Gaydon, Coppice Avenue.   

We’re sorry for any disruption this may cause, and we'll work to complete our investigations as quickly as possible. Thank you for your patience.                                   

We would like to let you know that our teams will be working in your area overnight to investigate and resolve an issue as quickly and safely as possible.  

As part of this work, you may notice tankers and temporary traffic management in place overnight, which may continue into tomorrow. We understand that this may cause some disruption, and we’re sorry for any inconvenience this may bring.     

Please be assured that our teams will be working throughout the night to resolve the issue safely and minimise disruption.

Thank you for your patience and understanding while we carry out this important work. We’ll continue to keep you updated as work progresses.