Incidents
Stay up to date with incidents across our region.
Advice to our Customers in Ratby, Kirby Muxloe and surrounding areas
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We’d like to thank everyone for their patience and understanding, as our teams continue to support any customers with an issue with a gas appliance.
Aspect have continued to remain on site and will continue to work through any boilers for those living in Ratby and Kirby Muxlow - while offering support where appliances are suspected to have suffered water damage.
With gas hobs, Sedgwick, our insurance company, will now be taking over any issues with gas hobs including those which Aspect have yet to replace, along with the gas fires and cookers they are already managing. Any quotes or reports of damaged appliances should be submitted in the normal way using the contact details below.
If Aspect have seen your appliance and confirmed that there’s an issue, they will shared your details with Sedgwick to help simplify the process and make this quicker for you. If anyone has a new issue, and suspects damage, please call Aspect to verify.
Sedgwick have access to approved supplier lists for appliances which will remove the need for more than one estimate if you use them.
If you wish to contact your own insurer to make any replacement, you may do so, or if you wish to arrange yourself please do but Sedgwick will need to check the costs estimate provided.
Anyone who needs any extra support through the process, or if anything is not clear – then Sedgwick will be more than happy to help.
We know that things have been challenging, and we really appreciate the patience and understanding by the community as we work hard to visit everyone requiring repair or replacement.
It’s our absolute priority to make sure you’re supported, so please get in touch if there’s anything we can help with.
Sedgwick contact details:
· Tele No: 01924 428 703 - This now has the call options for Ratby
· Email : severntrent@uk.sedgwick.com - Adding subject “RATBY - Customer name - 1st line of address and postcode” so we can easily identify in our mailbox.
Aspect contact details
· Tele No: 07730090881
· Email: claims@aspect.co.uk
Advice To Our Customers In Basford/Highbury Vale
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We are continuing to work with Cadent Gas and will be supporting them and our customers in the Basford/Highbury Vale area this evening and tomorrow, while repairs to the gas network are carried out and customers are put back on supply.
It comes after water found its way into the network overnight following a leak, which was quickly repaired. It is estimated that around 100 properties in the area have been affected, and engineers have been on site today, removing the water.
We want to thank customers for their patience and understanding while we work with Cadent Gas to resolve the situation. We will continue to speak directly to those customers impacted over the coming days.
Supply Interruptions In Warwick
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We just wanted to let you know we are working in the surrounding area and making some changes to the network.
Whilst this work is carried out you may notice that you may experience intermittent water pressure.
Your water may appear discoloured at first but this is nothing to worry about and will clear over time. This will be for a short while and we will keep you informed. Thank you for your patience during this time.
Supply Interruptions In Derby
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We’re pleased to report that the majority of customers will now have their water supplies restored, we know that there are still some customers that are without water at the moment and our teams will work as quickly as possible to get the remaining customers back on supply again. We’d like to thank everyone for the patience while we work to resolve this.
Supply Interruptions In Leicester
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We just wanted to let you know we are working in the surrounding area and making some changes to the network.
Whilst this work is carried out you may notice that you may experience intermittent water pressure.
Your water may appear discoloured at first but this is nothing to worry about and will clear over time. This will be for a short while and we will keep you informed. Thank you for your patience during this time.
Supply Interruptions in Warwickshire
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We’d like to apologise to those experiencing poorer pressure or no water supply in the CV33 and CV47 area of Warwickshire this morning. This is due to a burst water pipe on Ladbroke Road.
Our teams are on site working to repair this and restore your water supply as soon as possible. We are confident the repair will be completed by 9AM.
We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.
Supply Interruptions in Leicester
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We’d like to apologise to those experiencing poorer pressure or no water supply in the LE10 area of Leicester this morning. This is due to a burst water pipe on Stoke Road.
Our teams are on site working to repair this and restore your water supply as soon as possible. We are confident the repair will be completed by 9AM.
We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.
Managing incidents
When things go wrong, our teams respond immediately to make sure your service gets back to normal as quickly as possible. Find out how we manage incidents, keep you updated, and can support you if you need extra help.
Priority Services
We can provide extra support in the event of a supply issue. If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.