Incidents

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the DY8 area of Stourbridge this afternoon.     

We have found that the pumps that help us move water around your area have stopped working. As we know what the problem is, we’ve already got engineers on site to reset these pumps which will return the water supply to normal. We are confident this will be resolved by 7pm.

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.      

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We're sorry if you've been experiencing low water pressure or no water supply over the last few days. Further to our previous update this is due to an issue with the pumps that help move water around our network.

Our engineers are on site and working hard to resolve this. A temporary fix is expected tonight while we continue working on a long-term solution.

Thank you for your patience and understanding. We will be providing further updates as soon as possible.         

We’d like to apologise to anyone experiencing poor pressure in the SY4 area of Shropshire.          

Our teams are now aware of the cause and are working hard to restore your supplies as quickly and efficiently as possible.        

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.                      

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the CV35 area of Stratford this afternoon.

We have found that the pumps that help us move water around your area have stopped working. As we know what the problem is, we’ve already got engineers on site to reset these pumps which will return the water supply to normal as soon as possible.     

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.

We’ve been made aware some of our customers in the LE12 area of Charnwood are experiencing no supply, poor pressure or discoloured water this afternoon.     

Please be assured our teams are investigating the cause.

We are very sorry for any inconvenience and will provide further updates here once we have more information.  

The Fire Services have contacted us to advise they will be using hydrants in your area. As a result, you may experience lower water pressure and/or discoloured water. They are working as efficiently as they can, so supplies are restored back to normal as soon as possible.

We’re really sorry if you are impacted by this and thank you for your patience. We’ll provide updates here as soon as we have more information.

Following on from our previous update, we’re really sorry if you’re still experiencing no supply, poor pressure or discoloured water due to the burst water pipe on Firethorn Crescent.

Our teams are working hard to get your water flowing again but have found the repair to be a lot more complex than first anticipated. Apologies for any inconvenience caused and thank you for your patience.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.