Incidents
Water Supply Interruptions in Stroud
We’d like to apologise to those experiencing poorer pressure or no water supply in the GL6 area of Stroud this afternoon.
We have found that the pumps that help us move water around your area have stopped working.
As we know what the problem is, we’ve already got engineers on the way to reset these pumps which will return the water supply to normal.
We are confident this will be resolved by 5PM.
We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.
Water Supply Interruptions in Ruyton
We’d like to inform you we are working in the surrounding area in SY11 area of Ruyton.
Our teams are carrying out some essential changes to the water network.
Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance.
This is nothing to worry about and will return to normal as our works are completed.
Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.
Water Supply Interruptions in Worcestershire
Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions due to the burst water pipe nearby Brook Lane.
Our teams are working hard to get your water flowing again but have found the repair to be a lot more complex than first anticipated.
We will provide you with a further update by 4PM.
Apologies for any inconvenience caused and thank you for your patience.
Waste repairs ongoing in Scunthorpe
Following on from our previous update, We’d like to apologise to anyone that may be affected by our ongoing repairs in Scunthorpe.
We have had an update from our team who have made us aware that they are still working on getting this resolved.
With the tankers in the area currently located on Moors Road and Hebden Road we have added an additonal tanker which is located on Holyrood Drive.
These tankers will be continuing to support the pumping stations whilst repairs on our waste asset is carried out.
Apologies for any inconvenience caused and thank you for your patience.
Advice to our Customers in Ratby, Kirby Muxloe and surrounding areas
We’d like to thank everyone for continuing to be so welcoming to our teams as we remain in the community supporting anyone with an issue with a gas appliance.
Severn Trent is working with Aspect, who are the engineers carrying out the gas appliance checks and replacements where needed, so we wanted to provide you with some further information should you come across any issues or have questions about your appliance.
If you have a new issue with a gas appliance
Then you should contact Aspect directly, and they will arrange a visit, this can be done by calling 07730090881, or emailing claims@aspect.co.uk.
Aspect are currently prioritising boilers, vulnerable customers, and customers without heating.
If you have been in contact with Aspect already
Everyone who has already requested an appliance check we really appreciate your patience, please be assured you’re on the list and will be visited as soon as possible.
If you are not at home when Aspect attend, they will continue efforts to make contact by phone or another home visit.
You’ve had an appliance replaced by Aspect
With any replacement or work Aspect do, there is a full guarantee on all their work which can be found here: aspect.co.uk/our-guarantee/ .
This includes if a defect for which Aspect accept responsibility appears within 12 months of the work being completed, they will arrange for it to be corrected at no additional cost.
You will also be provided with warranty information on any appliance fitted. If for any reason you need further details on warranty, you can get this from Aspect or directly from the manufacturer.
You have a Range cooker, Aga cooker, Gas fire or an issue with a hob
As we need to prioritise boilers, so customers have heating in their home, Aspect is replacing boilers as a priority, and hobs are being repaired as quickly as possible to make sure customers have cooking facilities. Any hobs that require replacement are being dealt with as stock arrives on site.
Aspect is not able to replace Range cookers, Aga cookers or Gas Fires, for support on this, please contact Sedgwick, the Severn Trent insurance claims handling team on 01924 428 703 between 9am-5pm, or if you prefer you can email severntrent@uk.sedgwick.com
Sedgwick is also on hand to help and support you with any questions about any of the process.
We know that things have been challenging, and we really appreciate the patience and understanding by the community as Aspect work hard to visit everyone requiring repair or replacement.
It’s our absolute priority to make sure you’re supported, so please get in touch if there’s anything we can help with.
Priority Services
We can provide extra support in the event of a supply issue.
If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.