Incidents

Following on from our previous update, we are very sorry if you are still experiencing no supply, poor pressure or discoloured water in the WR8 area of Worcester due to a leak in the area.     

Our teams are working to repair this and restore your water supply as soon as possible. We are confident the repair will be completed as soon as possible.

We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.    

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’d like to apologise to anyone experiencing poor pressure in the DE7 area of Spondon.          

Our teams are investigating the cause and working hard to get everything back to normal as quickly as possible.     

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.  

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the SY4 area of Ruyton this afternoon. We have found that the pumps that help us move water around your area have stopped working.

As we know what the problem is, we’ve already got engineers on the way to reset these pumps which will return the water supply to normal. We are confident this will be resolved by 8pm. 

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.

We're working with the local council to determine the full extent of the works required at this location.                           

Our teams will continue carrying out investigations to understand how and why concrete has entered our network.

To do this we will need to remove a lot of the concrete already set around our sewer which makes this work more complicated than usual. We'll be working throughout the remainder of the week to remove the concrete and establish the necessary repairs.     

We would like to take this opportunity to thank customers and local residents for their continued patience and understanding while these works are ongoing. As soon as further information becomes available, we will provide an update on our website to ensure you are kept fully informed of our progress.          

We’d like to inform you we are working in the surrounding area in CV21, CV36 & OX15 area of Warwickshire. Our teams are carrying out some essential changes to the water network.                       

Whilst this work takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance. This is nothing to worry about and will return to normal as our works are completed.

Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.                    

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.     

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.      

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.     

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.