This evening we have been made aware of 3rd party contractor damage to one our main water pipes in the B98 area of Redditch.
This is causing some of our customers to be without a water supply at the moment. We're aware of the current issue and we're working hard to resolve this as quickly as we can.
We'll update this page as we further information on the issue from the team on site.
We're sorry for any inconvenience this may cause.
We're happy to say that all water supplies should now be back to normal.
Our teams are on site now working to repair the burst water pipe and will ensure this is sorted asap. The road will remain closed until this has been completed.
We thank you for your patience whilst we worked to restore the water supply and we apologise for any inconvenience caused.
We’re really sorry to say that while doing some routine maintenance in Kirkby Road, Sutton-in-Ashfield, routine samples showed the water didn’t meet the high standards we expect. As a precaution, while we disinfect the pipe, we’re asking people who live on the street to boil their water before they drink it or use it for cooking while we clean the affected section of pipe.
We know exactly which homes are affected. We’ve let them know and no one else needs to worry.
We’d like to apologise to everyone affected - we know how inconvenient and frustrating this will be and we want to assure them we’re doing everything we can to get things back to normal as quickly as possible.
The repair is now fully complete and the water pressure in the area is back to normal. All customers should now see their water back to normal.
We apologise for the inconvenience throughout this repair.
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