Severn Trent Water
Incidents

Incidents

Stay up to date with incidents across our region.

Ongoing Works in Gloucester

GL2

Active

We’re continually monitoring and adjusting our network to ensure everyone receives the water they need.

This may mean your water pressure is slightly lower than what you’re used to, but it remains within the required standards. These adjustments help ensure that all 8 million of our customers have access to the water they need. By carefully balancing pressure across our region, we allow water to travel more smoothly from our sites to your home. This gentler flow helps maintain the health of our pipes and reduces the number of issues we need to fix. We remain committed to investigating any pressure concerns that fall below acceptable standards and working with you to resolve them.

Supply Interruptions in Evesham

GL20, WR11

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We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the GL20 and WR11 area of Evesham this morning. This is due to a burst water pipe on Beckford Road.

Our teams are on site working to repair this and restore your water supply as soon as possible. We are confident the repair will be completed by 10AM.

We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.

Waste Repair Works in Birmingham

B36

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We’re sorry for customers in the B36 area of Birmingham who may have been affected by flooding. Our teams have been working throughout the night in Chipperfield and Riddfield Road to help and support customers after torrential rain caused flooding, affecting a number of properties. We have dispatched tankers to the area, which have been helping to reduce the water levels.

Due to the tankers we’ve had to close Chipperfield Road, and we’ve set up diversions in place for traffic, which impacts the bus route. Our teams will remain on site throughout today and we apologise for any disruption this may have caused and thank everyone for their patience and understanding, as we work to get things back to normal as quickly as possible.

We will update this page with the latest information as we get this from our field teams.

Chadwick Nick

DE56

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We’re pleased to confirm that installation of the actuator valves begun on 8th September.

Once the work is complete, the valves won’t be activated immediately—we’ll carry out thorough testing first to ensure everything is working as expected.

We’ll be in touch again to let you know once they’re live and fully operational.

Managing incidents

When things go wrong, our teams respond immediately to make sure your service gets back to normal as quickly as possible. Find out how we manage incidents, keep you updated, and can support you if you need extra help.

How we manage incidents

Priority Services

We can provide extra support in the event of a supply issue. If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.