Incidents

Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions in Princess Elizabeth Way. 

We have completed our investigations and found no fault on our network. We now advise you to contact your local council who will be able to assist you further. Thankyou for your patience while we investigated.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’d like to inform you we are working in the surrounding area in the LE67 area of Coalville. Our teams are carrying out some essential changes to the water network.     

Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance. This is nothing to worry about and will return to normal as our works are completed.    

Apologies for any inconvenience caused and thank you for your patience. 

We’ll provide updates here as soon as we have more information.                                   

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

Due to the forecasted weather conditions across our regions, there is a possibility of rivers and streams flooding or flooding within the highways and around homes, and we want to help you access the support you need. 

If you are experiencing from a road or footpath and there is no evidence of sewerage (toilet paper etc )  Please report this to your local council who are responsible for highways drainage and flooding.

 You can check the UK Government Flood Warning Information Service for updates about possible flooding in your area.

If you’ve experienced a flood on a road or a footpath, please report this to your local Council who will be able to support you.

If you're affected by flooding from a river or streams, please contact the Environment Agency and they will be able to assist further. You can find more information and contact details on their website or call their Floodline number on 0345 988 1188.

If you experience sewer flooding, we’re here to help you. Our flooding guide will help you understand how to identify a flood and what to do next.

Please click read more to find out more about the types of flooding and who to contact.

We want to express how deeply sorry we are for the recurring issues you've experienced. We understand how devastating and frustrating this must be, and we never want our customers to go through such problems, especially repeatedly.

We're pleased to share that we've received the results of the pipe analysis. The pipe is in very good condition, and the recent burst was caused by ground movement, which is consistent with the analysis from 2022. 

We understand how important it is to help prevent issues like these from happening again, and we’re committed to making the necessary improvements. To help prevent future issues, we will continue to monitor the pipe closely and take proactive measures to address any potential problems before they escalate.

We're happy to let you know that we have short-term mitigation in place. We have installed a permanent high-speed logger on the water pipe, along with an additional acoustic logger. This means we can now quickly identify any leaks in the pipe and respond with repairs before they become serious problems like the ones you’ve experienced before.

Our experts are still actively exploring all available options and conducting thorough checks to ensure we find the best solutions for the medium and long-term.

We're afraid we are still unable to share these details with you. We understand this might be disappointing, but please know that we are committed to keeping you informed, and we will provide an update no later than 13th June.