Incidents

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’ve been made aware some of our customers in the TF2 area of Market Drayton are experiencing no supply, poor pressure or discoloured water this evening.

Please be assured our teams are investigating the cause.

We are very sorry for any inconvenience and will provide further updates here once we have more information.

Following on from our previous update, we’re really sorry if you’re still experiencing no supply, poor pressure or discoloured water due to the burst water main in the SY8 area of Ludlow. 

Our teams are working hard to get your water flowing again, but the repair is taking us a little longer than we first anticipated.

We will provide you with a further update by 11pm.

Apologies for any inconvenience caused and thank you for your patience.

The Fire Services have contacted us to advise they will be using hydrants in your area. As a result, you may experience lower water pressure and/or discoloured water.

They are working as efficiently as they can, so supplies are restored back to normal as soon as possible.

We’re really sorry if you are impacted by this and thank you for your patience.

We’ll provide updates here as soon as we have more information.

The Fire Services have contacted us to advise they will be using hydrants in your area. As a result, you may experience lower water pressure and/or discoloured water.

They are working as efficiently as they can, so supplies are restored back to normal as soon as possible.

We’re really sorry if you are impacted by this and thank you for your patience.

We’ll provide updates here as soon as we have more information.

We’d like to apologise to those no supply, poor pressure or discoloured water supply in the DY10 & DY11 of Kidderminster this morning.  This is due to a burst water pipe on Green Street.

Our teams are on site working to repair this as soon as possible. 

Whilst the repair continues, we also have teams in the area working to restore the water supply by moving water around our network. As a result, you may experience lower water pressure and/or discoloured water as the supply returns. This is nothing to worry about and as our works progress your water supply will return to normal. We are very sorry for any inconvenience this may be causing and thank you for your patience during this time. We’ll make sure this page is updated as we receive more information.               

We’re pleased to inform you that the booster pumps that supply water to your area are working again and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the repair for the burst water main in the CV22 area of Rugby, is now completed.

The water supply has been returned to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

Customers in the area may be experiencing supply interruptions. After our investigations we have found no fault on our network. Please contact your site maintenance for further support. 

We’d like to inform you we are working in the surrounding area in GL2 area of Gloucester .Our teams are carrying out some essential changes to the water network.

Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance.

This is nothing to worry about and will return to normal as our works are completed.

Apologies for any inconvenience caused and thank you for your patience.  

We’ll provide updates here as soon as we have more information.  

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’d like to inform you we are working in the surrounding area in LE67 of Coalville. Our teams are carrying out some essential changes to the water network. Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance.         

This is nothing to worry about and will return to normal as our works are completed. Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.           

I’d like to thank you for your patience since our last communication in April, we really appreciate this whilst we continue to work up our mitigation plans.

Since the incident we’ve been focused on finding the right mitigation to help prevent future occurrences of flooding to your homes.

I’m happy to share  with you that we will be installing two actuated valves along with an upstream and downstream insertion meter on the section of pipe between Chadwick Nick Lane and Bullbrige Hill, we’re currently in the design phase to get ready for the work to commence which we’re expecting to be by the end July.

We will be arranging a drop in session so we can talk through the scheme in more detail and we’ll be in touch by the end of June to let you know when this will be.

The insertion flow meters will detect any increased flow of water on this section of pipe which will indicate if there may be a leak. We’ll then be able to operate the actuated valves which will significantly reduce the flow of water to the pipe.

To put this into context, the pipe in question is 24” which has a high flow of water passing through it, the actuator valve will reduce the flow to what you’d expect to see from a 3” pipe which is significantly less. By us being able to operate the actuated valves remotely, it also removes any wait times for an engineer to arrive onsite which we know hasn’t help reduce the impact in previous incidents. We’re confident that by installing the valves and flow meters will stop the risk of flooding to your home.

We are still exploring what our long-term plan is to prevent future bursts from this pipe. It’s important that we make sure that the right solution is put into place, and I’d like to assure you that this is still our highest priority. Our teams will continue to work hard on what the next phase will be.

Just to set expectations, the solution for this isn’t going to be straight forwards and we’re estimating that this will be at least 3 years for the work to begin. However, we are confident that the most recent work will resolve the issues you’ve experienced with flooding to your properties.