Incidents
Stay up to date with incidents across our region.
Supply interruptions in Water Orton


Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions due to burst water pipe on Auckland Drive, Our teams are working hard to get your water flowing again, but the repair is taking us a little longer than we first anticipated. We will provide you with a further update by 6am. Apologies for any inconvenience caused and thank you for your patience.
Water Supply Interruptions in Derby


Customers who had no water or poorer pressure during this time will see their supplies return back to normal, you may still experience reduce pressure and may still see our teams working in the area. We're really sorry for any inconvenience caused by this and thank you for your patience.
Supply Interruptions in Leamington Spa


We’ve been made aware some of our customers in the CV33 area of Leamington Spa are experiencing no supply, poor pressure or discoloured water this morning.
Please be assured our teams are investigating the cause and as soon as we have more information, we’ll update this page.
If you have identified a water leak in the area and would like to report this, please do this here https://www.stwater.co.uk/in-my-area/check-my-area/
Alternatively, you can reach out to our operational team via WhatsApp, Facebook or Twitter. All reports are greatly appreciated.
Supply interruptions in Chesterfield West


We’re pleased to inform you that the repair for the burst water main is now completed. The water supply has been returned to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Fire Service Activity In Nottingham


We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply interruptions in Croxton


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions In Bedworth


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Fire Service Activity in Coventry


We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions In Oakham


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Waste repair works in Telford


We’re making essential sewer pipe repairs in the TF8 area of Telford, and you may notice an increase in tanker activity in the area.
Tankers are being used so the local waste network can continue to operate as normal.
This is to keep the local community safe, and we’re sorry for the short-term disruption and thank for your patience.
Supply interruptions in Minsterley


We’re pleased to inform you that the repair for the burst water is now completed.
The water supply has been returned to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions in Rugby


We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Chadwick Nick


We’re pleased to confirm that installation of the actuator valves begun on 8th September.
Once the work is complete, the valves won’t be activated immediately—we’ll carry out thorough testing first to ensure everything is working as expected.
We’ll be in touch again to let you know once they’re live and fully operational.
Managing incidents
When things go wrong, our teams respond immediately to make sure your service gets back to normal as quickly as possible. Find out how we manage incidents, keep you updated, and can support you if you need extra help.
Priority Services
We can provide extra support in the event of a supply issue. If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.