Incidents

 Following on from our previous update,  we're pleased to let you know that although we continue to work on repairing the burst water pipe, we're confident no customers should be experiencing any supply interruptions. 

We will also send a further update once these works are completed.

We thank you for your continued patience      

We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the booster pumps that supply water to your area are working agian and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

Thank you to all who attended our drop-in session on 16 July, it was great to see you and hear the concerns you have, and we really appreciate the experiences you shared with us.   

We discussed the work which will be carried out to prevent the flooding to your homes, where we’ll be installing two remotely operated actuated valves alongside an upstream and downstream insertion flow meter.

We’re currently in the land and planning stage to make sure we have everything we need to start the work, which we are expecting to begin at the end of August / early September – if there are any changes to this, please be assured that we will communicate this with you.

There were several questions / concerns that we’ve taken away from the session and we have committed to giving you an update within the next 2 weeks - there are some concerns that may take a little longer to get the answers you need, we are committed to keeping you updated and further updates will follow.