Incidents

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’ve been made aware some of our customers in the GL15 postcode area of Gloucestershire are experiencing no supply, poor pressure or discoloured water this morning. Please be assured our teams are investigating the cause and as soon as we have more information, we’ll update this page. 

If you have identified a water leak in the area and would like to report this, please do this here  https://www.stwater.co.uk/in-my-area/check-my-area/ 

Alternatively, you can reach out to our operational team via WhatsApp, Facebook or Twitter. All reports are greatly appreciated.

The Fire Services have contacted us to advise they will be using hydrants in your area. As a result, you may experience lower water pressure and/or discoloured water.

They are working as efficiently as they can, so supplies are restored back to normal as soon as possible.

We’re really sorry if you are impacted by this and thank you for your patience. We’ll provide updates here as soon as we have more information.

We’re pleased to inform you that the booster pumps that supply water to your area are working agian and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the booster pumps that supply water to your area are working again and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the booster pumps that supply water to your area are working agian and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We want to express how deeply sorry we are for the recurring issues you've experienced. We understand how devastating and frustrating this must be, and we never want our customers to go through such problems, especially repeatedly.

We're pleased to share that we've received the results of the pipe analysis. The pipe is in very good condition, and the recent burst was caused by ground movement, which is consistent with the analysis from 2022. 

We understand how important it is to help prevent issues like these from happening again, and we’re committed to making the necessary improvements. To help prevent future issues, we will continue to monitor the pipe closely and take proactive measures to address any potential problems before they escalate.

We're happy to let you know that we have short-term mitigation in place. We have installed a permanent high-speed logger on the water pipe, along with an additional acoustic logger. This means we can now quickly identify any leaks in the pipe and respond with repairs before they become serious problems like the ones you’ve experienced before.

Our experts are still actively exploring all available options and conducting thorough checks to ensure we find the best solutions for the medium and long-term.

We're afraid we are still unable to share these details with you. We understand this might be disappointing, but please know that we are committed to keeping you informed, and we will provide an update no later than 13th June.