Incidents

We’d like to apologise to anyone experiencing poor pressure in the S44 area of Chesterfield. Our teams are investigating the cause and working hard to get everything back to normal as quickly as possible. We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.  

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the LE5 area of Leicestershire this morning. Our teams are carrying out some essential repair work on Ingarsby Drive.

Although we didn’t anticipate this affecting our customers, we are aware that some customer’s supplies have now been impacted. The team on site are committed to getting this resolved quickly and efficiently so the water supply is back to normal as soon as possible.

We’re very sorry for any inconvenience this may be causing and are confident this repair will be completed by 1PM.

We’ll make sure this page is updated as we receive more information.

We’re pleased to inform you your water supply could be back on earlier than we expected although it may be intermittent for a little while.

Our teams remain in the area working to repair a burst water pipe. Apologies for any inconvenience caused and thank you for your patience.  

We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the DY14 area of Kidderminster this morning.We have found that the pumps that help us move water around your area have stopped working.

As we know what the problem is, we’ve already got engineers on the way to reset these pumps which will return the water supply to normal. We are confident this will be resolved by 1pm. 

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We have recently responded to a report of 3rd party contractors that have caused damage to a waste main running through Kenilworth Abbey in CV8 1LY.

We are still waiting on a repair to be made, however our teams are working to ensure we have correct mitigation in place to keep any flooding to a minimum.

We understand, given the location, this is not ideal and we are trying to keep the disruption to a minimum.

We will provide a further update when we have carried out a repair and would like to thank you all for your ongoing patience.              

You might notice increased tanker activity around Station Yard Matlock Bath in the DE4 3PT area of Derbyshire. This is due to a burst public sewer. Our teams are hard at work to repair the damage.            

Our tankers will help us to relieve and maintain the waste water level in the sewers, and make sure our customers experience as little disruption as possible. We'll continue this tanker operation until further notice so we'll make sure to keep you updated.           

We would like to thank you for your patience whilst we work on the damaged pipe and apologise for any disruption caused.              

We’re pleased to inform you that the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.