Help and Contact
Customer guide and policy library
Your home, bills and payments
Empty Property Guide
Our guide for customers who have recently moved into a new home or have questions about a vacant property.
Guide to Breathing Space Moratorium
Breathing Space Moratorium is a debt respite scheme that helps to support people in problem debt.Problem debt is someone who cannot or who is unlikely to be able to repay all or some of their debt.This is a new legislation that came into effect on 4th May 2021 and aims to give anyone in problem debt the opportunity to take control of their finances.
READ OUR GUIDE TO BREATHING SPACE MORATORIUM
Guide to making or receiving payments
A guide to provide you with support and guidance about making payments to Severn Trent, the different payment methods available to you and the payments we may make to you.
Metering Matters – A guide to our installation policy
We have created this guide to provide support to customers who have queries about new water meter installations.
READ OUR METER INSTALLATION GUIDE
Metering Matters – A guide to our Fixing Any Faults policy
We have created this guide to provide support and guidance to our customers who believe they have an issue with their meter. Some, although not all, meter issues may cause higher usage than expected. This guide sets out what issues could cause higher usage and how to get in touch so we can investigate this for you.
READ OUR GUIDE TO FIXING METERING FAULTS
Sharing data with Credit Reference Agencies
Before giving you credit, lenders such as banks, loan companies and shops want to be confident that you can repay the money they lend. To help them do this, they may look at the information held by companies called Credit Reference Agencies.
Your water supply and waste services
Replacing lead pipes guide
We have created this guide to provide you with support and guidance if you are concerned about having lead pipes and/or considering getting your pipes replaced.
READ OUR GUIDE TO REPLACING LEAD PIPES
Sewage smells policy
Our responsibilities when you notice sewage smells, what we will do to investigate the cause and how we can help you get it resolved.
Sewer flooding guide
This guide is to support customers who have experienced a sewer flood. This guide provides information about; your drain ownership and what support customers can expect from Severn Trent.
READ OUR GUIDE TO SEWER FLOODING
Water pressure policy guide
We have created this guide to provide you with support and guidance should you have any queries about your water pressure, flow of water or supply interruptions.It will provide an overview around what you should do when you become aware of issues affecting your day to day water use. It will also guide you on who is responsible to fix the issue.
READ OUR GUIDE TO OUR WATER PRESSURE POLICY
Water quality guide
A guide to help you with any queries you may have about the quality of the water coming from your taps. The guide will offer advice on how you can address any issues you may be experiencing and also explain what we will do if your water is anything less than WONDERFUL.