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My Account

Personalised service

We know how important it is to get the most out of life, whatever your situation may be. We have several ways to help your water account fit around your needs – take a look at how we can help you and sign up today

At Severn Trent we have many ways we can help you

Click on the icons below to explore our different schemes and options

WaterSure Scheme

WaterSure can help you if your income is low and you use a lot of water

Big Difference Scheme

If you have a low disposable income, Big Difference Scheme may be able to help

Severn Trent Trust Fund

Severn Trent Trust Fund is a registered charity that provides financial help

Your Bill Explained

Read our guide to help you understand your bill

Payment Options

Together we’ll find the best possible way for you to pay your bill

Nominee Scheme

Some of our customers need someone to help them manage their account

Meter Read Service

You can register for our meter read service below

Alternative Bill Formats

We can produce your bill in a number of alternative formats

Password Protection Scheme

We want to help protect you from bogus callers

Individual Customer Needs

In an emergency we’ll try to get you an alternative supply

Require further help?

Phone

Emergencies (24hrs)

Billing Enquiries

Email

Feel free to email us with any enquiries

Contact us

Languages

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