Spot something unusual? Tell us first so we can act immediately.
Our rivers and streams are the heart of our community. Most of the time, they’re healthy and thriving, but if you spot a problem, we want to be the first to know.
As the local water company, we have specialist teams who are often just around the corner, ready to investigate and stop pollution at the source.
How to report it right now
If you notice pollution, please call us immediately on 0800 783 4444, or send us a message through WhatsApp.
Contacting us directly is the fastest way to get an expert Incident Response Team to the site.
While national bodies like the Environment Agency monitor the UK's environment, reporting to Severn Trent ensures our local engineers can start the repair work right away.
Is it pollution or just nature doing its thing
Before you reach for the phone, take a quick look at the water. Rivers are living things and change all the time - what looks unusual might actually be perfectly natural.
What’s normal
Signs of pollution (contact us!)
Not sure? If you’re in any doubt at all, please report it anyway. We’d much rather come out and find a healthy river than miss a chance to protect one.
What we need to know
To help us find and fix the problem quickly, please have these details ready:
What happens next
Some more helpful info
Our Commitment
If the pollution has been caused by a problem on our network, we’ll get it fixed as soon as possible.
We report all known pollution incidents to the Environment Agency.