Incidents
Stay up to date with incidents across our region.
Supply Interruptions in Tewkesbury
Following on from our previous update, we’re really sorry if you’re still experiencing poorer pressure or no water supply in the GL20 area of Tewkesbury due to the burst water pipe in the area.
Our teams are working hard to get your water flowing again, but the repair is taking us a little longer than we first anticipated. We will provide you with a further update by 6am.
Apologies for any inconvenience caused and thank you for your patience.
Water Supply Interruption in Leicester
Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions due to the burst water pipe on Rolleston Road.
Our teams are working hard to get your water flowing again but have found the repair to be a lot more complex than first anticipated. We will provide you with a further update by 6am. Apologies for any inconvenience caused and thank you for your patience.
Supply Interruptions In Worcestershire
Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions in the WR2 and WR6 areas of Worcester.
Our teams are carrying out some essential changes to the water network. Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance.
This is nothing to worry about and will return to normal as our works are completed.
Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.
Booster Failure in Cheltenham
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Fire Service Activity in Mansfield
The Fire Services have contacted us to advise they will be using hydrants in your area.
As a result, you may experience lower water pressure and discoloured water.
They are working as efficiently as they can, so supplies are restored back to normal as soon as possible.
We’re really sorry if you are impacted by this and thank you for your patience. We’ll provide updates here as soon as we have more information.
Supply Interruptions in Craven Arms
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Essential Repair Work in Bridgnorth
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions in Evesham
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Essential Works in Ratley
We’re pleased to inform you that the booster pumps that supply water to your area are working agian and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Waste repairs ongoing in Scunthorpe
Following on from our previous update, We’d like to apologise to anyone that may be affected by our ongoing repairs in Scunthorpe.
We have had an update from our team who have made us aware that they are still working on getting this resolved.
With the tankers in the area currently located on Moors Road and Hebden Road we have added an additonal tanker which is located on Holyrood Drive.
These tankers will be continuing to support the pumping stations whilst repairs on our waste asset is carried out.
Apologies for any inconvenience caused and thank you for your patience.
Advice to our Customers in Ratby, Kirby Muxloe and surrounding areas
We’d like to thank everyone for their patience and understanding, as our teams continue to support any customers with an issue with a gas appliance.
Aspect have continued to remain on site and will continue to work through any boilers for those living in Ratby and Kirby Muxlow - while offering support where appliances are suspected to have suffered water damage.
With gas hobs, Sedgwick, our insurance company, will now be taking over any issues with gas hobs including those which Aspect have yet to replace, along with the gas fires and cookers they are already managing. Any quotes or reports of damaged appliances should be submitted in the normal way using the contact details below.
If Aspect have seen your appliance and confirmed that there’s an issue, they will shared your details with Sedgwick to help simplify the process and make this quicker for you. If anyone has a new issue, and suspects damage, please call Aspect to verify.
Sedgwick have access to approved supplier lists for appliances which will remove the need for more than one estimate if you use them.
If you wish to contact your own insurer to make any replacement, you may do so, or if you wish to arrange yourself please do but Sedgwick will need to check the costs estimate provided.
Anyone who needs any extra support through the process, or if anything is not clear – then Sedgwick will be more than happy to help.
We know that things have been challenging, and we really appreciate the patience and understanding by the community as we work hard to visit everyone requiring repair or replacement.
It’s our absolute priority to make sure you’re supported, so please get in touch if there’s anything we can help with.
Sedgwick contact details:
· Tele No: 01924 428 703 - This now has the call options for Ratby
· Email : severntrent@uk.sedgwick.com - Adding subject “RATBY - Customer name - 1st line of address and postcode” so we can easily identify in our mailbox.
Aspect contact details
· Tele No: 07730090881
· Email: claims@aspect.co.uk
Managing incidents
When things go wrong, our teams respond immediately to make sure your service gets back to normal as quickly as possible. Find out how we manage incidents, keep you updated, and can support you if you need extra help.
Priority Services
We can provide extra support in the event of a supply issue. If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.