Your water supply

Our code of practice for your water supply, new water connections and the work we're doing to reduce leakage. 

This document contains

Your water supply:

  • Our region - The area served by Severn Trent Water
  • Your water bill - The services that we bill our customers for
  • Water quality - How our water quality is regulated
  • Water supply (water fittings) regulations 1999 - requirements for the design, installation and maintenance of plumbingsystems, water fittings and water-using appliances
  • Rights of entry - Our rights of entry to customers’ premises to investigate compliance with Regulations, to takesamples, and carry out surveys and work
  • Quantity - Our plans to ensure we provide you with enough water for normal domestic purposes
  • Water pressure - Regulations for the provision of water pressure
  • Supply interruptions - How we manage interruptions to your supply of water
  • Responsibility for pipes - Which pipes we are responsible for and which pipes you are responsible for
  • Shared customer service pipes - Managing service pipes which are shared between more than one property
  • Leaks - Our position on internal leaks at your property
  • Lead pipes - Guidance if your home is supplied by lead pipes
  • Virtual field team - Our field team who are available for video consultation calls
  • Badly rusted service pipe - Managing service pipes which are badly rusted and affecting the flow of water
  • Electrical earthing - Responsibilities around the earthing of electrical installations
  • Illegal hydrant use - How we manage the illegal use of Severn Trent hydrants

New water connections:

  • If you want a new water service (New connections) - What to do if you require a new water connection from a water main to a property
  • If you want a new main - What to do if you require a new water main supply a single or range of properties
  • Infrastructure charges - How we charge for the network impact assessment
  • Fire sprinklers - Considerations if fire sprinklers are required for a property

Working to reduce leakage:

  • Our responsibilities - Our duty under law to prevent the loss of water from the water supply network
  • Frequenly asked questions