Dealing with waste water

Our code of practice for your waster water services, sewer issues and responsibilities for their maintenance.

This document contains

Dealing with waste water:

  • Your waste water bill - Understanding the element of your bill which deals with waste water (page 3)

Types of sewers and responsibility:

  • Types of sewers - The different types of sewers (page 5)
  • Sewers we're responsible for - Which sewers Severn Trent is responsible for (page 5)
  • Adoption of private sewers on 1 October 2011 - Legislation regarding the ownership transferrence of shared wastewater pipes (page 5)
  • Adoption of private pumping stations - Legislation regarding the ownershp transferrence of private pumping stations (page 7)
  • What we’re NOT responsible for - Which sewers Severn Trent are not responsible for (page 7)
  • Maps of our sewers - How you can obtain maps of our sewer network (page 7)

Sewer blockages:

  • Commercial properties - How commercial properties should manage waste water and sewers (page 7)
  • Legalities - Laws for catering businesses to manage the disposal of fat, oil and grease (page 8)
  • Domestic properties - How domestic properties should manage waste water and sewers (page 8)
  • Clearing blockages on private drains - How we clear blockages on private drain and sewers (page 8)

Sewer flooding:

  • Protection against flooding from public sewers - The work we are doing to help prevent flooding from public sewers (page 9)

Pollutions:

  • Pollutions from wrong connections - The problems that arise from incorrect connections to our sewer netork (page 10)

Sewer connections:

  • New sewer connections - Your enititlement for new connections to our public sewer network (page 11)
  • Connection to an existing public sewer - The process and charges for connection to an existing public sewer (page 11)
  • Sewer connections requiring a new public sewer - What to do if you require a brand new public sewer (page 11)
  • Provision of a public sewer where there are environmental or amenity problems - The duty of sewerage authorities to provide a suitable public sewer for domestic purposes to properties, which are not currently connected directly or indirectly to public sewers (page 12)
  • Infrastructure charges - How we charge for the network impact assessment (page 12)

Sewage treatment and the Environment Agency:

  • Sewage treatment - How we manage the treatment of sewage complying with statutory conditions set by the Enviroment Agency (page12)
  • The Environment Agency - The responsibilities of the Environment Agency (page 13)