Help and Contact

Contact us

To make sure we can get to you the right team as quickly as possible, select what you need to contact us about.

Report a problem online

Tell us about problems with your water supply or waste services, and check if your issue has already been reported.

Our new mapping tool shows you where any existing network problems are, what we're doing to fix them and how you can report any new ones to us.


Problem solving

Check for and report problems with your water and waste services in your area.

 

Let us know if you're experiencing any issues with your water supply or waste services.

Find out what work is going on in your local area and see the issues that have already been reported.

See all of our active and completed area issues and read our regular updates.


Extra help and support

Get that little bit of extra support when you need it.

 

If you have a medical condition, disability, a young family or are of a pensionable age - we can help.

Knowing who is responsible for which pipes can make getting problems fixed easier and quicker.

Understanding who is responsible for the sewer network can make reporting problems easy.


Connect with our team

Get in touch with our team through messaging and social media.

 

Other ways to get in touch about your water and waste services

Telephone: 0800 783 4444

Emergencies and supply issues

Available 24 hours a day, 7 days a week

Writing to us

Severn Trent
PO Box 407
Darlington, DL1 9WD

Numbers we use when we call you back

If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back. If you do, we'll ring you from one of these two phone numbers:

  • 02477 716585 for anything about your bills or payments
  • 02477 716587 for anything not related to bills and payments

Manage your account online

Make payments and update your account quickly and easily when you log in to your account.

You can register to manage your account online if you aren’t already signed up. All you need is your Severn Trent account number. 


Problem solving

Make payments and manage your account.

 

Keep your account up-to-date by making quick and secure payments online.

Let us know when you're moving and where you're moving to.

Keep your details accurate and up-to-date by editing changes to your name or circumstances.


Extra help and support

Get that little bit of extra support when you need it.

 

If you have a medical condition, disability, a young family or are of a pensionable age - we can help.

Knowing who is responsible for which pipes can make getting problems fixed easier and quicker.

Understanding who is responsible for the sewer network can make reporting problems easy.


Connect with our team

Get in touch with our team through messaging and social media.

 

Other ways to get in touch about your bills and payments

Telephone: 0345 7500 500

Monday to Friday: 8am to 8pm
Saturday: 9am to 3pm
Most Bank Holidays: 9am to 5pm.

Writing to us

Severn Trent
PO Box 407
Darlington, DL1 9WD

Numbers we use when we call you back

If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back. If you do, we'll ring you from one of these two phone numbers:

  • 02477 716585 for anything about your bills or payments
  • 02477 716587 for anything not related to bills and payments