Help and Contact
We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below.
Prefer to call or write to us?
Supply issues - 0800 783 4444 (24/7)
Billing queries: 0345 7500 500
Monday to Friday: 8am to 6pm
Saturday: 9am to 1pm
Most Bank Holidays: 8.30am to 5.30pm. We're closed on Christmas Day, Boxing Day and New Year's Day
Emergencies - 0800 783 4444 (24/7)
Write to us
Severn Trent PO Box 407 DARLINGTON DL1 9WD