Unfortunately there is a leak on the private water supply pipe that runs through your land that feeds a different property to your own. In order to get the leak repaired we will need you to permit us to work on your land. There are no costs involved for you as the customer as this is a free of charge service we are providing.
Severn Trent Water will need to excavate on your land, where reasonably possible we will try to reinstate this to the original condition it was in prior to the excavation.
Please note that as this is a private issue for which Severn Trent Water are not responsible and have stepped in as a way to resolve the issue and to stop water from wasting.
For all customers, leaks can cause damage to gardens and property and we have an obligation under the Water Industry Act 1991 to ensure water is not wasted.
If you would like to be present when we repair the leak we can arrange an appointment with you, please tick the below boxes to confirm you understand and accept the terms mentioned above.
Please note, any alteration to this document renders this contract null and void.
By filling out and signing the below boxes you are agreeing to the conditions mentioned above and will allow Severn Trent Water to access your land to carry out the necessary works.