Businesses

As lockdown restrictions are beginning to ease, we’re also starting our phased return to business as usual. Here are some updates on what’s changing:

The Wholesale Helpdesk team are slowly starting to return to the office in a phased approach. This means we'll be able to start taking calls again, although this will initially be in a reduced capacity. Retailers will still be able to use webchat to contact the team.

Issues can still be escalated using either webchat or through your Account Manager, who will ensure it gets to the right people to resolve.

Where jobs require internal access, we're now carrying out this work with the agreement of the customer.

We're starting to pick up the jobs that have been deferred where customers are happy for us to do so. If the customer would prefer us to wait, we will continue to defer the job and assess again once further restrictions are lifted.

Any new jobs that are raised are not being deferred if no contact can be made. We have resumed our usual process of attempting to contact three times before rejecting the job. Please help us prioritise work by only only applying for a new site visit where the business is open and ready for us to carry out the work.

Gap Site scheme - We have reopened applications for our gap site incentive scheme. Applications received or unable to be assessed during lockdown will now be reviewed too.

Vacancy incentive scheme - We will introduce our vacancy incentive scheme no earlier than 1 October 2020. This remains under review and may change.

Our temporary process of allowing some beer to be disposed of into the waste water network is still in place and will continue until 31st July. Details of the temporary process can be found in our position statement. 

From 1st August, any disposal of beer will need a Trade Effluent consent or Short Term Discharge Authorisation.