Businesses

We allow accredited entities to temporarily disconnect and subsequently reconnect non-household customers connected to our network following instruction from you, for non-payment. They must be accredited as a Water Industry Registration Scheme – Accredited Entity (WIRSAE) provider by Lloyds to carry out disconnections and reconnections for non-payment of retailer invoices within our operational area.

To find out more please refer to our WIRSAE Addendum, disconnections and reconnections policy and wholesale tariff documents – all of which are on this page. Details of the Accredited Entity scheme and how to apply for accreditation are available on the Lloyds Register website.

• Schedule 3 discount agreement - Everflow signed 12th March 2018 (PDF)
• Schedule 3 discount agreement - TWRC signed 12th March 2018 (PDF)
• Schedule 3 discount agreement - First Business signed 12th March 2018 (PDF)
• Schedule 3 discount agreement - Business Stream signed 22nd March 2018 (PDF)
• Schedule 3 discount agreement - Castle Water signed 22nd March 2018 (PDF)
• Schedule 3 discount agreement - AWB signed 9th April 2018 (PDF)
• Schedule 3 discount agreement - SES signed 16th April 2018 (PDF)
• Schedule 3 discount agreement - NWG signed 26th April 2018 (PDF)
• Schedule 3 discount agreement - Greene King signed 11th June 2018 (PDF)
  
• Schedule 3 discount agreement - Marstons signed 11th June 2018 (PDF)

We publish indicative wholesale charges for the coming year in October and these are finalised in January each year. We also notify retailers in advance when we are planning to make significant changes to the way we charge. You can read more about our charges here.