Building and Developing

Developer services performance

How are we doing?

We’re here to help you, the developer, whether you're planning a small extension to your property or building a large scale development. We’re your first point of contact for all your water and sewerage enquiries, from pre-planning advice through to a new connection.

We want you to trust us to deliver on our promises and we’re committed to providing transparency about our performance, as we continuously strive to be better and drive improvements in our levels of service.

Water UK has produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure for new developments. These standards form part of a government initiative to publish levels of service for all utility providers. They cover the performance of water companies in providing a broad range of activities which are essential for successful housing development.

To see how we're performing against these standards and how our performance compares to other water companies see here - Water Companies. Performance is published quarterly.


How are we performing 2016/17
 

Water STC Industry average
League position
Quarter 1

99.26%

88.12%

4th of 17

Quarter 2

98.77%

98.88%

8th of 18

Quarter 3

99.11%

98.40%

4th of 18

Quarter 4
            99.63%            97.36%            1st of 18
Sewerage STC
Industry average League position
Quarter 1

99.37%

99.0%

7th of 10

Quarter 2

99.09%

99.48%

9th of 10

Quarter 3

99.7%

99.17%

4th of 10

Quarter 4
            99.86%            99.70%             4th of 10
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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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