Building and Developing

If you need a little help deciding what to apply for or how to fill out our application forms, along with general queries you can call us on 0800 7076600 we're open Monday to Thursday 9am to 4pm and Friday 9am to 3.30pm. Alternatively you can request our team to call you back.

Application forms, guidance & agreements

If you are planning to discharge anything other than domestic waste into a drain that’s connected to a public sewer, it is likely that you’ll need to obtain consent from us before you commence any discharge. Please contact your appointed Retailer to discuss this.

You should be aware that from 1st April, the retail water  market for business customers is changing. It will work in a similar way to other utilities in which you will have the freedom to choose a retailer for services such as billing and customer service. For more information on the changes and advice on how to choose a retailer go to Open Water website.

Apply online

You can apply online for any of our applications using the relevant links below

If you have already applied, you can view your online application.

Here are all of our application forms for you to download. We've also put together some guidance notes for you.

If you're already familiar with our processes for new connections and you know what type of new connection you require you will find all of our application forms on this page. We also have a number of guidance documents which you may want to read before applying or use as a reference throughout the process. They include lots of technical specifications and information on agreed design standards.

Our charges

Charging Arrangement Document (PDF)

Our Infrastructure Charges changed on the 1 April 2022 in line with the Scheme of Charges published on our website.  

Our Infrastructure Charge for water is now £363.34

Our Infrastructure Charge for sewerage is now £295.37

We can help you reduce this charge with our Environmental Discount Scheme.

Pre-application reading and template agreements (PDFs)

Take a look out our developers guides below for more information

More information

Do you need information on water fitting regulations?