Contact the Developer Services teams
Opening times: Monday to Thursday: 9am to 4pm and Friday: 9am to 3.30pm. We’re closed at weekends and Bank Holidays
Small developer queries
Our teams are here to help you if you need a new permanent or temporary water supply or a waste connection approval for your small development sites.
Do you need a new water connection to supply:
new domestic or commercial properties
a building site
an existing property which you are converting into properties needing individual water supplies
an existing property which need a bigger water supply
a fire sprinkler system
an agricultural through
a property on a shared supply which needs its own meter
For guidance or help with an application call us on 0800 707 6600 or email us on new.connections@severntrent.co.uk
As soon as your application has been logged, we are going to be in touch with you. One of our customer connections managers will be your point of contact and guide you through our process until your connection has been completed.
For queries related to a new sewer connection
To book an inspection of your new sewer connection
Call us: phone number on your approval letter or notice
Email us: sewer.connections@severntrent.co.uk
Large developer queries
Our site inspectors are split into two teams. One covers the east of our region, another the west.
If you need to discuss your waste site inspection, please contact the appropriate team.
Name | Role | Contact number |
---|---|---|
Phil Blyth | Requisitions & Adoptions Lead (Large Developer, Self-Lay & Nav) | 07901518207 |
Jonathan Perks | Technical Design Manager - Water | 07973885333 |
Richard Starritt | Technical Design Manager - Waste | 07850 602411 |
Adam Hems | Operational Delivery Manager - Waste | 07899 066765 |
Michelle Lee | Water Requisitions Account Manager - West | 07889 632784 |
John Whelan | Water Requisitions Account Manager - East | 07748 703681 |
Teresa Campbell | Scheduling Manager | 07973 980148 |
Lee Harding | Lead Project Manager | 07789 904034 |
James Bramwell | Senior Account Creation Technician | 07703 718026 |
West Region
East Region
Self-lay and NAV queries
Our self-lay and NAV teams are available to support your query.
If you need to discuss your self-lay or NAV, please contact the appropriate team.
Name | Role | Contact number |
---|---|---|
Christian Leech | Self-Lay Operational Deliver Manager | 07971 367285 |
Jamie Turner | NAV Operational Deliver Manager | 07919 299230 |
Name | Role | Contact number |
---|---|---|
Jonathan Perks | Self-Lay Senior Design Specialist | 07973 885333 |
Katie Moran | Project Co-ordinator | 07814 094864 |
Stacey Round | Project Co-ordinator | 079702 34305 |
Chelsee Fagan | Project Co-ordinator | 07974 584894 |
Natasha Quintanilla | Project Co-ordinator | 07970 197995 |
Name | Role | Contact number |
---|---|---|
Sukhbir Sidhu | Self-lay Co-ordinator | 07970 421490 |
Catherine Clinkaberry | Self-lay Co-ordinator | 07966 233941 |
Liam Tuite-Sterling | Self-lay Co-ordinator | 07583 087022 |
Kayliegh Osbourne | Self-lay Co-ordinator | 07974 584818 |
Name | Role | Contact number |
---|---|---|
Yasmin Akhtar | Programme Manager | 07970 290433 |
Guy Anderson | Construction Project Manager | 07771 938705 |
James Fisher | Construction Project Manager | 07970 140461 |
Gary Bryan | Construction Project Manager | 07771 938753 |
Dominic Leech | Construction Project Manager | 07891 189237 |
Daniel Blockley | Construction Project Manager | 07866 037249 |
Name | Role | Contact number |
---|---|---|
Stephen Harris | Programme Manager | 07850 602454 |
Andrew Bembridge | Construction Project Manager | 07850 602525 |
Christopher Hadson | Construction Project Manager | 07773 177050 |
Kirsty King | Construction Project Manager | 07834 420245 |
Paul Sayer | Construction Project Manager | 07771 938464 |
Building Over
The Building-Over team helps residential developers to understand and plan what needs to be done when working near our pipes and manholes.
- Email the Building Over team at building.over@severntrent.co.uk
- Call the Building Over team on 0345 266 7930
Asset protection
The Asset Protection team help commercial developers to understand and plan what needs to be done when working near our pipes and other infrastructure.
You can contact the Asset Protection team by email and phone.
- Email the Asset Protection team at asset.protection@severntrent.co.uk
- Call the Asset Protection team on 02477 716185
The team are available:
- Monday to Thursday: 9am to 5pm
- Friday: 9am to 4.30pm
Please leave a voicemail if you're unable to get through to the team at first. We'll do our best to get back to you the next working day.
The Asset Protection team are not able to help with queries about household bills or problems with water and waste services. Contact our customer teams for questions about your account and services.
Complaints
Although we do our best to get things right first time, we appreciate that this will not always be the case.
If you have a complaint to make, please call us on 0800 707 6600 and we’ll work with you to find a solution.