Building and Developing
Help and FAQs
Struggling with sewer application? Confused about approval? Puzzled by pipe work adoption? Find the solutions on our sewer FAQs page.
Before I apply
- How do I calculate my sewage flow rate?
- What is the difference between a direct and indirect connection?
- I have a manhole on my land, can I connect to it?
- Do STW do the connection?
- How do I know if there is a public sewer nearby to connect a new service to?
- Where can I find a recommended contractor?
- How do I know which sewer I should connect to?
- I am having a new bathroom/kitchen. What do I need to do?
- I have a public sewer on the site of my development, what do I need to do?
Charges
- Can I apply for a water and sewer connection at the same time?
- Can I talk to someone before I submit and pay for my application?
- Do I need to complete an application form for every connection?
- I am doing the work myself, do I need to supply a risk assessment and method statement?
- I've submitted an application, what happens next
- What does the contractor risk assessment and method statement need to include?
- Why do I need to provide my contractor details?
Applying
- Can I apply for a water and sewer connection at the same time?
- Can I talk to someone before I submit and pay for my application?
- Do I need to complete an application form for every connection?
- I am doing the work myself, do I need to supply a risk assessment and method statement?
- I've submitted an application, what happens next
- What does the contractor risk assessment and method statement need to include?
- Why do I need to provide my contractor details?
Approval
Connections
- What is the difference between a foul sewer and a surface sewer
- Can I have a combined foul and surface water connection?
- What is a soakway
- What type of connection can I use to connect to a public sewer?
- How will I know the location of the stop tap & meter?
- Can I connect via backdrop?
- Once I've laid my service pipe, who long will it be before you complete the connection?
- Who can carry out work in third party land?
Inspection
- How do you deal with customers with individual needs?
- Will I get a discount for paying by Direct Debit?
- When will I be able to see my bills online?
- What is a Watercard and how can I get one?
- My property is empty do I still have to pay charges?
- How much does it cost to have water meter fitted?
- Am I eligible to get money off my bill?
- What protection do I have under the Direct Debit guarantee?
- Why is my water brown/black/orange/yellow?
- Who is responsible for the sewer/drain on my property?
- How is my monthly Direct Debit calculated?
- Where is my water meter located?
Adoption
General
Phone
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