Building and Developing
Help and FAQs
We understand applying for a new connection can be a little confusing at times. So here are the answers to all your burning developing questions.
FAQ's
We know it can sometimes be confusing when you're trying to apply for the right connection because there are slight differences in our processes. We've split the most commonly asked questions into two sections - water and sewerage - to help you quickly find the answers to your questions you’re looking for.
Water
- I am on a shared supply with my neighbour(s), can I separate it?
- I think I have a lead supply what shall I do?
- Can I connect a new property to next door's water pipe?
- Do I need to upgrade my existing supply?
- How much is it going to cost?
- What is a soil report and when do I need to supply one?
- Can I have the quote emailed or posted to me?
- Can I talk to someone before I submit and pay for my application?
- What size connection do I need?
- Can I send the signed agreement via email?
- How do I find out what kind of application I need to submit?
- How do I lay my water pipe?
Sewerage
- What is the difference between a foul sewer and a surface sewer
- How do I calculate my sewage flow rate?
- Can I have a combined foul and surface water connection?
- What is the difference between a direct and indirect connection?
- I have a manhole on my land, can I connect to it?
- What is a soakway
- Can I talk to someone before I submit and pay for my application?
- How will I know the location of the stop tap & meter?
- How much is it going to cost
- What type of connection can I use to connect to a public sewer?
- How do I know if there is a public sewer nearby to connect a new service to?
- I am doing the work myself, do I need to supply a risk assessment and method statement?
Phone
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