Building and Developing

Help and FAQs
We understand applying for a new connection can be a little confusing at times. So here are the answers to all your burning developing questions.

FAQ's

We know it can sometimes be confusing when you're trying to apply for the right connection because there are slight differences in our processes. We've split the most commonly asked questions into two sections - water and sewerage - to help you quickly find the answers to your questions you’re looking for.

Water

  1. Can I connect a new property to next door's water pipe?
  2. Do I need to upgrade my existing supply?
  3. How much is it going to cost?
  4. Can I request a specific date for the connection?
  5. What is a soil report and when do I need to supply one?
  6. What size connection do I need?
  7. Can I have the quote emailed or posted to me?
  8. What do I need to do if there are no mains nearby to connect to?
  9. Can I apply for a water and sewer connection at the same time?
  10. Can I send the signed agreement via email?
  11. Can I talk to someone before I submit and pay for my application?
  12. How do I find out what kind of application I need to submit?
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Sewerage

  1. What is the difference between a foul sewer and a surface sewer
  2. How do I calculate my sewage flow rate?
  3. Can I have a combined foul and surface water connection?
  4. I am having a new bathroom/kitchen. What do I need to do?
  5. I have a manhole on my land, can I connect to it?
  6. What is the difference between a direct and indirect connection?
  7. What is a soakway
  8. How do I know which sewer I should connect to?
  9. Do STW do the connection?
  10. Can I apply for a water and sewer connection at the same time?
  11. Can I connect via backdrop?
  12. Do I need to complete an application form for every connection?
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