Building and Developing
Help and FAQs
We understand applying for a new connection can be a little confusing at times. So here are the answers to all your burning developing questions.
FAQ's
We know it can sometimes be confusing when you're trying to apply for the right connection because there are slight differences in our processes. We've split the most commonly asked questions into two sections - water and sewerage - to help you quickly find the answers to your questions you’re looking for.
Water
- Can I connect a new property to next door's water pipe?
- Can I apply for a water and sewer connection at the same time?
- Can I have the quote emailed or posted to me?
- Can I request a specific date for the connection?
- Can I send the signed agreement via email?
- Can I talk to someone before I submit and pay for my application?
- Do I need to upgrade my existing supply?
- How do I arrange for my service pipe to be inspected?
- How do I find out what kind of application I need to submit?
- How do I know if there is a main nearby to connect a new service to?
- How do I lay my water pipe?
- How long is my quote valid for?
Sewerage
- Can I have a combined foul and surface water connection?
- How much is it going to cost
- Where can I find a recommended contractor?
- Can I apply for a water and sewer connection at the same time?
- Can I connect via backdrop?
- Can I talk to someone before I submit and pay for my application?
- Do I need to complete an application form for every connection?
- Do STW do the connection?
- How do I arrange for the connection to be inspected?
- How do I calculate my sewage flow rate?
- How do I find out what kind of application I need to submit?
- How do I get the pipe work adopted?
Phone
(collapses content)