Building and Developing
Help and FAQs
We understand applying for a new connection can be a little confusing at times. So here are the answers to all your burning developing questions.
FAQ's
We know it can sometimes be confusing when you're trying to apply for the right connection because there are slight differences in our processes. We've split the most commonly asked questions into two sections - water and sewerage - to help you quickly find the answers to your questions you’re looking for.
Water
- I am on a shared supply with my neighbour(s), can I separate it?
- Do I need to upgrade my existing supply?
- Can I connect a new property to next door's water pipe?
- Can I request a specific date for the connection?
- How much is it going to cost?
- What is a soil report and when do I need to supply one?
- How do I know if there is a main nearby to connect a new service to?
- Can I have the quote emailed or posted to me?
- Can I apply for a water and sewer connection at the same time?
- Can I send the signed agreement via email?
- What size connection do I need?
- Can I talk to someone before I submit and pay for my application?
Sewerage
- What is the difference between a foul sewer and a surface sewer
- Can I have a combined foul and surface water connection?
- How do I calculate my sewage flow rate?
- I have a manhole on my land, can I connect to it?
- I am having a new bathroom/kitchen. What do I need to do?
- What is the difference between a direct and indirect connection?
- What is a soakway
- How do I know which sewer I should connect to?
- Can I apply for a water and sewer connection at the same time?
- Do I need to complete an application form for every connection?
- Do STW do the connection?
- How do I get the pipe work adopted?