Building and Developing
Help and FAQs
We understand applying for a new connection can be a little confusing at times. So here are the answers to all your burning developing questions.
FAQ's
We know it can sometimes be confusing when you're trying to apply for the right connection because there are slight differences in our processes. We've split the most commonly asked questions into two sections - water and sewerage - to help you quickly find the answers to your questions you’re looking for.
Water
- I think I have a lead supply what shall I do?
- Can I connect a new property to next door's water pipe?
- What are infrastructure charges and why do I have to pay them?
- What do I need to do if there are no mains nearby to connect to?
- Can I apply for a water and sewer connection at the same time?
- How do I arrange for my service pipe to be inspected?
- Who can carry out work in third party land?
- Can I have the quote emailed or posted to me?
- Can I request a specific date for the connection?
- Can I send the signed agreement via email?
- Can I talk to someone before I submit and pay for my application?
- Do I need to upgrade my existing supply?
Sewerage
- What is the difference between a foul sewer and a surface sewer
- Can I have a combined foul and surface water connection?
- How do I calculate my sewage flow rate?
- How much is it going to cost
- What is the difference between a direct and indirect connection?
- What is a soakway
- I am having a new bathroom/kitchen. What do I need to do?
- I have a manhole on my land, can I connect to it?
- I have a public sewer on the site of my development, what do I need to do?
- Can I apply for a water and sewer connection at the same time?
- Where can I find a recommended contractor?
- Can I connect via backdrop?
Phone
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