You're making a difference
It’s important for us to listen to customers, and act on what they tell us. It helps us to plan and set our priorities – both today and for the future.
Like all water companies, we need to make long-term plans for our water and wastewater operations. We share these plans, not only with customers but with other bodies like our regulators, and local and national government.
So, when you tell us what you think, you’re making a real difference.
View our latest research
We want to hear from you
If you're a customer of ours, we’d love to know what you think. We’ve got a wide range of customers, with around 4.6 million households and businesses in the Midlands receiving water and wastewater services from Severn Trent every year. And you're all different, with different needs and opinions.
Some of you might live in areas where we’re building one of our larger projects. Or you might be interested in how we’re working to protect your local environment. Perhaps you have special circumstances that mean you need more help.
You might not yet be a Severn Trent bill payer. We like to hear from our ‘customers of the future’ too, and include them in many of our research projects.
How you can help
Severn Trent carries out research all the time, using independent market research agencies to gather views on different topics. If you’re approached by one of these agencies, you can check they’re working with Severn Trent by emailing us.
We’ve also got our own online customer research community, TapChat, where you can take part in discussions, surveys, and polls. If you participate in our research, each month you’ll be entered into a prize draw to win a voucher (up to £100) that can be spent online and at many big retailers or donated to charity. You can register to join TapChat online.
Get the Full Story: Understanding Our Research
We want our customers to give us their views and hold us to account on everything from our service and our infrastructure investments, to projects that give back to our communities and environment. And of course we listen and do everything we can to translate these asks into tangible actions.
But often these asks aren’t straightforward; they come with complex challenges which mean we need longer-term solutions, and customers sometimes have opposing views. We also want to ensure we spend our customers’ money on the things that are going to make the biggest impact on our service, communities and environment. So whilst we do our best to action feedback, we can’t guarantee it.
Our research findings should always be considered alongside a wider evidence base, such as research conducted by others. Readers should also consider the research methodology used and the external context at the time the research was conducted.