Get in touch with us if you need help
We’ve taken steps to improve our internal processes, so that our call centre is briefed to help farms if you contact us.
Each farm contact will be recorded, and we will endeavour to get back to you as soon as possible.
Our Customer Contingency team are on standby and fully understand the challenges that livestock farms face in dry weather and the heat.
Fill out our Site Risk form
In the event of any supply interruption we may need to contact you. Please complete the form using the button below with all your details about your farm business, including the livestock you have.
Once completed it makes it easier for us to alert you to any issues in your area, and the information will assist us in prioritising how we can help in your area.
What you should do in the event of a supply interruption
If you do experience a supply interruption, you should:
Identify the source
Identify the source of the issue.
Are you on a public or private water supply system?
Find out if the issue is localised.
Is it just your farm or the wider area?
Contact your water retailer to let them know, they should also contact us.
Contact our team
They will take some key information from you and pass this to our Network Control team.
Be prepared to describe your daily water requirements.
The Agriculture and Horticulture Development Board’s Dairy Water Audit can help you.
We will endeavour to prioritise your farm and get back to you as soon as possible.