About Us

Serving our wonderful customers and communities

We want to share with you our business plan for 2020-2025, which sets out the improvements we’re committed to delivering to you - our customers.

“trust has to be earned - it is given, not taken, and it has to be given by you, our customers”

Many different people have an interest in our plan, so we’ve written it with everybody in mind. Read our customer business plan for 2020-2025, our one page summary document and our longer stakeholder summary.

View our complete business plans submitted to OFWAT. 

You can view Ofwat's assessment of our plan.

You can read Ofwat’s final Determination.

We have accepted the final determination and you can read our response.