What Severn Trent is doing
Customers tell us that that the things that matter most to them include having a reliable water supply, and protecting our rivers and streams.
We’ve made a good start on these, but there’s more to do. Between now and 2030 we’re making some of our biggest-ever improvements to the networks that serve you and your neighbours.
These are massive changes – a real investment into our water, the environment and the places we all call home. We’ve already received money from shareholders so we can make a start, but to fully fund this we need to increase bills too.
Below are just some of the things that we’re planning for.
How will Severn Trent spend my money?
Up to 2030 we’re making our biggest-ever investment programme, which means you’ll see us:
Breaking it down
We want to be open about how we spend money, and the simplest way to explain it is to show how each £1 of our spending is split up:
Your questions answered
The regulator for water companies, Ofwat, sets a limit on what we can charge our customers. Ofwat looks at our charges and approves them each year.
Every customer’s increase will vary and depend on things like usage. From April 2026, the typical household bill for combined water and wastewater will rise from £1.52 per day to £1.61 per day.
Your bill increase might not match the average percentage increase because everyone’s situation is different. Here are some reasons why:
Don’t worry, we’re here to help you. We’ve got lots of ways we can support you if you’re worried about paying your Severn Trent bill.
Getting a water meter fitted can help you understand how much water you’re using and potentially save you money on your bill. You could join over 400,000 other Severn Trent customers who’ve had a free smart water meter fitted in the last couple of years.
It’s easy to get your smart water meter. Just click the button below and we’ll do the rest.
Using less water in your home or garden can help to reduce your bill. Small changes to your daily routine, like turning the tap off when you brush your teeth, having shorter showers, or running the washing machine and dishwasher only when you have a full load, can make a big difference.
How we can support you
No-one should struggle when it comes to paying their bill and we offer a range of support options, including the Big Difference Scheme, WaterSure, and Customer Assistance Scheme.
So if you, or a loved one, needs a little extra support, please get in touch.