Reporting a problem with your meter

How to let us know you have a problem with your meter.

If your meter isn’t working correctly, or it needs upgrading then we’ll need to exchange it for a new one.

You can report a problem with your meter to us, and one of our engineers will be on hand to exchange if for you.

Appointment checklist

If one of our engineers needs to visit your property, there's a few things you should do before we arrive to make sure you get the most out of your appointment.

Leaking meters

If you think that you have a leak on your meter, please let us know as soon as possible on 0800 783 4444. Alternatively, you can report the leak online.