You've been switched to measured billing
You are being moved to a measured (metered) bill. Our region is defined as Seriously Water-stressed by the Environment Agency. Alongside our actions to reduce demand on the region’s precious water resources, we’re introducing water meters and measured charging to help customers understand their water use. This is a necessary change to ensure a resilient water supply now and for future generations.
Understanding your options and what to expect
Many properties already have a water meter installed, even if it hasn't been used for billing before. If you weren't aware you had one, we understand this may come as a surprise. We're here to help explain how it works and what it means for your bill going forward.
The ability to switch back to an unmeasured bill depends on how you moved to a meter:
We're here to support you
We understand that changes to household bills can be concerning. Our team is ready to support you with any worries you may have. Please contact us if you are concerned about this change so we can:
Managing the credit on your account
If your account is in credit after the switch to measured billing, we will arrange a refund for you:
More help and support
If you have questions about your new bill, need help understanding your water usage, or want to discuss support, please contact us directly. Our team is happy to help.