My Account

people holding moving boxes
Moving home
If you're already a Severn Trent customer and you're moving somewhere else in our region, tell us where and when you move and we’ll make sure everything’s sorted on your account. We can't process moves happening more than 28 days in the future.

Moving within our area

You can let us know about your move anytime, provided it’s not more than 28 days in the future. If you are unsure whether your new home is one we supply you can check on our supply map.  We can also check that for you when you change the address.  

The easiest and simplest way to move home is to register an online account with us by clicking the button below.

Make things easier and manage your account online

It'll be easier to submit future meter readings and you'll also be able to manage direct debits, set up payment schedules and view your bill online.