Where we're working
We are investing over £25 million to upgrade approximately 40km of old water pipes in your area. This work is essential to reduce leaks and interruptions, ensuring a reliable supply of water for years to come.
Our work is focused across the following areas: Hanley, Sneyd Green, Burslem, and Birches Head.
We are working across multiple areas simultaneously to complete the project faster and reduce long-term disruption.
You'll see our trusted contractors, Pipeline Utilities, and McAndrew Utilities carrying out the work on our behalf.
Standard Working Hours
Christmas and New Year Working Schedule
We understand that roadworks can be frustrating and aim to minimise disruption as much as possible.
Traffic management and road closures
Parking and fines
Access to homes and businesses
We will always try to keep access open. If we need to restrict vehicle access temporarily, we will let you know in advance. Please ensure the area is kept clear of parked cars to help us work safely and quickly.
Impacts on your water
If we need to interrupt your water supply, we will give you at least 48 hours’ notice with a card detailing the expected start and end times.
Emergency Services
We are working closely with emergency services to ensure they can access all necessary routes quickly.
Bus Services
Some bus routes will be affected. We have arranged a shuttle service with Stantons of Stoke to help you reach your usual connections.
Bin Collections
Please place your bins at the end of the road on collection day. If they are missed, call the council on 01782 234000. Our on-site teams will assist where they can.
If you don't see any workers on site
If the site appears empty, the teams may be:
Dust and equipment
We work to keep dust to a minimum, but it is sometimes unavoidable during roadworks. Equipment and soil will be stored safely on site and removed regularly.
Tidying up
Once the pipe installation is complete, a separate team will come in to clean up and restore the area. Our aim is to leave your street as good as we found it.
Compensation
We do not offer compensation for general disruption. However, specific eligibility criteria apply:
Support for Vulnerable Customers
If you or someone you know requires extra support, please let us know. You can also register for our Priority Services.
Community Support
Got a suggestion for a local charity or community initiative we could support? Email us at Communitycomms@severntrent.co.uk.
Need help or have questions?
If you're at any of our sites, please feel free to speak to one of the team - they'll be happy to help.
You can also follow weekly updates on your NextDoor app.
For any community queries, get in touch with our Community Comms Officer, Charlene, by email, or you can call her during office hours on 07789 904017.