Storm Goretti 

We’d like to apologise to customers experiencing low pressure or no water in parts of Shrewsbury.

Earlier today, adverse weather caused power outages that affected the pumps we use to move water around your area. Power has now been restored to most areas by National Grid, and we’re working to return our network to normal. As we do this, a small number of customers may remain without supply for a short time.

Our teams are working hard to resolve these issues and restore full service as quickly as possible. Most customers should start to see their water return soon.

If you are still affected by power issues, please visit the National Grid Storm Information Page for wider updates.

We’re very sorry for the inconvenience and will keep this page updated as more information becomes available.  

We’d like to apologise to those experiencing poorer pressure or no water supply in different areas of Shrewsbury. 

Due to the adverse weather conditions this is causing power outages, which affects our pumps that help us move water around your area. We are working closely with National Grid to help resolve the issue. If you are affected, please visit National Grid - Storm Information Page for help and guidance.   

We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.    

We’d like to say a big thank you for your patience and understanding as our teams continue to work hard across Shropshire following Storm Goretti.

Storm Goretti caused multiple power outages across Shropshire, which impacted power to some local pumps on our network. 

As a result, a small number of customers may be experiencing lower than usual water pressure or interruptions to their supply. 

We are incredibly sorry about this, and our teams have been working hard through the night into this morning to restart the pumps and move water around our network, while also bringing in our fleet of tankers. 

While we expect the majority of the area to be on supply, it may continue to be intermittent or lower pressure as usual throughout the day as our teams return the network back to normal following the storm.

Please know it is always our absolute priority to make sure you have water, and we are doing everything we can to get the area fully back to normal again.