Why we've introduced the unmetered fixed charge
We recently asked a sample of unmetered customers what they thought would be the fairest way for us to charge them for water.
The majority told us that being charged for what you use is the fairest way of being billed.
Moving all customers to meters would be the simplest way to achieve this, however we know that may be too much of an increase for some customers currently on low rateable value charges.
To help with this, we have introduced a fixed charge for customers billed by Rateable Value.
Help to pay
If you need support with paying your bill, have a look at our available financial support options.
Why your bill is going up
Why your bill is going up, and what you can expect for your money in the years ahead.
Our charges
Read all of our most recently published household charges.