Customer Assistance Scheme

We’re working in partnership with an independent charity, Auriga, to support you with your financial needs.

Since the launch of the Customer Assistance Scheme portal in 2023, over £4m of unclaimed benefits and other financial support have been identified for our customers. On average, customers who complete the assessment have £2,898 per year in unclaimed benefits and financial support identified for them.

Case study

Mr R’s situation:

He lives with his partner and is mortgage-free. However, he was made redundant 8 years ago, and his wife became unemployed earlier this year. They were left with no income, and he was seeking medical support for his health issues. Their debt had built up, including Water arrears over £600 and credit card debt of over £2,000.

 

How CAS supported Mr R:
The result of the support from CAS:

Together we were able to improve their financial situation, providing some relief during a challenging period of unemployment and ill health.

Support available through the Customer Assistance Scheme:

How we can support you

We can provide you with the following free support:

Eligibility

To apply for help regarding your income, you need to:

How we can support you

We can provide you with the following free support:

Eligibility

To apply for debt advice, you need to:

Applying for the Customer Assistance Scheme

The easiest way to apply is online.

When you apply, you’ll need to have details of your current income and expenditure and any debts. You may be asked to send in proof of your income.

Documents you can use as evidence include:

Auriga are unable to return the documents, so please only include copies. 

More ways we can help

If you find you're not eligible for Customer Assistance Scheme, don't worry. We have a lots of options available for you to explore.

Financial support options