Customer Assistance Scheme

We’re working in partnership with an independent charity, Auriga, to support you with your financial needs.

 

Support available through the Customer Assistance Scheme:

How we can support you

We can provide you with the following free support:

Eligibility

To apply for help regarding your income, you need to:

How we can support you

We can provide you with the following free support:

Eligibility

To apply for debt advice, you need to:

Applying for the Customer Assistance Scheme

The easiest way to apply is online.

When you apply, you’ll need to have details of your current income and expenditure and any debts. You may be asked to send in proof of your income.

Documents you can use as evidence include:

Auriga are unable to return the documents, so please only include copies. 

More ways we can help

If you find you're not eligible for Customer Assistance Scheme, don't worry. We have a lots of options available for you to explore.