How we can help you
The Asset Protection team can help you with:
We're unable to help with questions about:
*For domestic extensions near sewers, please contact our Building Over Team.
**For waste or water diversions and connections, please contact Developer Services.
You should contact our customer service team if you have a problem with your water or waste services, including:
Guidance for working near Severn Trent assets
The Asset Protection Team provide expert advice and guidance on how to work near our network and infrastructure.
Check our guidance documentation to make sure you know what precautions to take before you begin work.
Tree planting restrictions
Tree roots can damage pipes and other assets as the plant grows.
If you're planting trees, shrubs and bushes on site, make sure you follow our safe distance limits and put the right plant in the right place to avoid damage to sewers or water pipes.
Contact the Asset Protection Team
Our team can help commercial developers to understand and plan what needs to be done when working near our pipes and other infrastructure.
You can contact us by email and phone, and we're available:
Please leave a voicemail if you're unable to get through to the team or call outside office hours. We'll do our best to get back to you the next working day.