Building and Developing
Contact the Developer Services teams
Opening times: Monday to Thursday: 9am to 4pm and Friday: 9am to 3.30pm. We’re closed at weekends and Bank Holidays
Small developer queries
Our teams are here to help you if you need a new permanent or temporary water supply or a waste connection approval for your small development sites.
Large developer queries
Our site inspectors are split into two teams. One covers the east of our region, another the west.
If you need to discuss your waste site inspection, please contact the appropriate team.
|Marianne Clyde||Technical Design Manager - Water||07834 420405|
|Richard Starritt||Technical Design Manager - Waste||07850 602411|
|Adam Hems||Operational Delivery Manager - Waste||07899 066765|
|Christian Leech||Water Requisitions Account Manager||07971 367285|
|John Whelan||Water Requisitions Account Manager||07748 703681|
|Teresa Campbell||Scheduling Manager||07973 980148|
|Lee Harding||Lead Project Manager||07789 904034|
|James Bramwell||Senior Account Creation Technician||07703 718026|
Self-lay and NAV queries
Our self-lay and NAV teams are available to support your query.
If you need to discuss your self-lay or NAV, please contact the appropriate team.
|Christian Leech||Self-Lay Operational Deliver Manager||07971 367285|
|Jamie Turner||NAV Operational Deliver Manager||07919 299230|
The Building-Over team helps residential developers to understand and plan what needs to be done when working near our pipes and manholes.
- Email the Building Over team at firstname.lastname@example.org
- Call the Building Over team on 0345 266 7930
The Asset Protection team help commercial developers to understand and plan what needs to be done when working near our pipes and other infrastructure.
You can contact the Asset Protection team by email and phone.
- Email the Asset Protection team at email@example.com
- Call the Asset Protection team on 02477 716185
The team are available:
- Monday to Thursday: 9am to 5pm
- Friday: 9am to 4.30pm
Please leave a voicemail if you're unable to get through to the team at first. We'll do our best to get back to you the next working day.
The Asset Protection team are not able to help with queries about household bills or problems with water and waste services. Contact our customer teams for questions about your account and services.
Although we do our best to get things right first time, we appreciate that this will not always be the case.
If you have a complaint to make, please call us on 0800 707 6600 and we’ll work with you to find a solution.