Building and Developing
Contacting Developer Services
Coronavirus (Covid-19) response information
Following the latest advice from the government, we have adapted our ways of working that will in turn help protect all of our customers, our staff and the community we serve.
Here’s a summary of what we have done and what this means for you.
Office based teams
We currently have a small team operating in our office whilst the majority continue to work from home.
In the first instance we would encourage you to contact us via email but if you really wish to speak to someone about a general enquiry our phone lines are open on 0800 707 6600, as we only have limited agents available to answer calls it is taking a little longer than usual to answer. You can also leave us a voicemail on our phone lines that we are picking up within 3 working hours.
Submitting your application
The best way is to submit your application online. This will allow you to pay online and help us process your application in a timely manner.
You can continue to send your applications and cheque payments through the post. However, as we have less colleagues working currently it might take us a little longer than usual to process these.
Application queries
- Firstly, please visit our FAQ page that may be able to help.
- Use our webchat service which will pop up at the side of your screen during office hours when you visit our building and developing pages.
- For any general enquiries you can email us.
- Call us on 0800 707 6600 and speak to one of our team or leave us a voicemail.
- Please email any payment queries to MiscIncomeNC@severntrent.co.uk
Field based teams
We have been defined as key workers which allows us to continue providing the essential service of keeping water flowing; this includes the enabling of water and sewerage connections.
Site inspections
To safeguard our colleagues, customers and the community our inspections will take place virtually, either by video call or through the use of photos. Our scheduling team will support you through this once you’re at this stage.
For any water and waste inspection please email us:
East – CR.NewConnectionsScheduling-East@severntrent.co.uk
West - SmallWestDevServinspections@severntrent.co.uk
If you do not have access to emails, please contact us on 07813991763 but you may need to leave a voicemail message and we will call you back as soon as we can.
Connections
We’re currently continuing to deliver our connection schedule. If you’re already booked in for a connection this will continue as planned. If we do need to change the date, we will contact you.
Changing your connection date
If you wish to change the date, please contact the relevant scheduling team on the numbers noted below:
West region
Birmingham, Dudley, Worcestershire, Gloucestershire areas – please dial 07703718484
Staffordshire, Shropshire, Telford, Powys, Wolverhampton areas - please dial 07866894738
East region
Please dial 07870362097 or 07967304131
Getting in touch with your dedicated key contact
Although this may not always be possible due to the current circumstances, if you're trying to get in touch with your dedicated contact who is supporting you with your development, we are doing everything we can to support so please get in touch.
Call
Please call us on 0800 707 6600
Our lines are open from:
8:30 to 17:00 (Monday to Thursday)
8:30 to 16:30 (Friday)
The phone lines will be closed on weekends and bank holidays.
Complaints
Although we do our best to get things right first time, we appreciate that this will not always be the case.
If you would like to make a complaint, the recommended first step is to call us – this is the quickest method for resolution. Depending on your development type, you can contact us via our dedicated contact lists below:
Alternatively please see the complaints procedure [PDF]
You can email us at new.connections@severntrent.co.uk