Contact the Developer Services teams

Opening times

Monday to Thursday: 9am to 4pm

Friday: 9am to 3.30pm.

We’re closed at weekends and Bank Holidays

Small developer queries

Our teams are here to help you if you need a new permanent or temporary water supply or a waste connection approval for your small development sites.


Do you need a new water connection to supply:

  • new domestic or commercial properties 

  • a building site

  • an existing property which you are converting into properties needing individual water supplies 

  • an existing property which need a bigger water supply

  • a fire sprinkler system 

  • an agricultural through

  • a property on a shared supply which needs its own meter 

For guidance or help with an application call us on 0800 707 6600 or email us on


As soon as your application has been logged, we are going to be in touch with you. One of our customer connections managers will be your point of contact and guide you through our process until your connection has been completed.


For queries related to a new sewer connection 


To book an inspection of your new sewer connection

Large developer queries

Our site inspectors are split into two teams. One covers the east of our region, another the west.

If you need to discuss your waste site inspection, please contact the appropriate team.

Name Role Contact number
Jonathan Perks Technical Design Manager - Water 07973885333
 Richard Starritt Technical Design Manager - Waste 07850 602411
 Adam Hems  Operational Delivery Manager - Waste 07899 066765
Michelle Lee Water Requisitions Account Manager - West 07889 632784
 John Whelan  Water Requisitions Account Manager - East 07748 703681
Teresa Campbell Scheduling Manager 07973 980148
Lee Harding Lead Project Manager 07789 904034
James Bramwell Senior Account Creation Technician 07703 718026

Self-lay and NAV queries

Our self-lay and NAV teams are available to support your query.

If you need to discuss your self-lay or NAV, please contact the appropriate team.

Name Role Contact number
Christian Leech Self-Lay Operational Deliver Manager  07971 367285
Jamie Turner  NAV Operational Deliver Manager  07919 299230

Building Over

The Building-Over team helps residential developers to understand and plan what needs to be done when working near our pipes and manholes.

Asset protection

The Asset Protection team help commercial developers to understand and plan what needs to be done when working near our pipes and other infrastructure. 

You can contact the Asset Protection team by email and phone.

The team are available:

  • Monday to Thursday: 9am to 5pm
  • Friday: 9am to 4.30pm

Please leave a voicemail if you're unable to get through to the team at first. We'll do our best to get back to you the next working day.

The Asset Protection team are not able to help with queries about household bills or problems with water and waste services. Contact our customer teams for questions about your account and services.


Although we do our best to get things right first time, we appreciate that this will not always be the case.

If you have a complaint to make, please call us on 0800 707 6600 and we’ll work with you to find a solution.