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Contacting Developer Services

Coronavirus (Covid-19) response information

Following the latest advice from the government, we have adapted our ways of working that will in turn help protect all of our customers, our staff and the community we serve.

Here’s a summary of what we have done and what this means for you. 

Office based teams

We currently have a small team operating in our office whilst the majority continue to work from home.

Our phonelines are open to deal with any queries you may have,
we can be contacted on 0800 707 6600 from 09:00 – 16:00 Monday to Thursday and
09:00 – 15:30 on a Friday. You can also email us at new.connections@severntrent.co.uk

Submitting your application

The best way is to submit your application online. This will allow you to pay online and help us process your application in a timely manner. 

You can continue to send your applications and cheque payments through the post, these are being picked up as usual. 

Application queries

 

Field based teams

We have been defined as key workers which allows us to continue providing the essential service of keeping water flowing; this includes the enabling of water and sewerage connections. 

Site inspections

As key workers we’re currently undertaking onsite inspections, whilst maintaining high levels of safety for our teams and our customers. Sometimes it might be necessary for us to undertake virtual inspections, we’ll be happy to discuss these options with you.  

For any water inspection, please contact your dedicated Connections Customer Manager, their contact details will be on your previous correspondence. 

For any waste inspection call us on: 

East – 07813991763

West - 07850602489 

 

Connections

We’re currently continuing to deliver our connection schedule. If you’re already booked in for a connection this will continue as planned. If we do need to change the date, we will contact you. 

Changing your connection date

If you wish to change the date, please contact the relevant scheduling team on the numbers noted below: 

West region

Birmingham, Dudley, Worcestershire, Gloucestershire areas – please dial 07703718484

Staffordshire, Shropshire, Telford, Powys, Wolverhampton areas - please dial 07825009437

East region

Please dial 07870362097 or 07967304131

Getting in touch with your dedicated key contact

Although this may not always be possible due to the current circumstances, if you're trying to get in touch with your dedicated contact who is supporting you with your development, we are doing everything we can to support so please get in touch.

Email

You can email us at new.connections@severntrent.co.uk