Contact our Developer Services teams
Get in touch with our team if you need help with your project.
Opening times
Monday to Thursday: 9am to 4pm
Friday: 9am to 3.30pm.
We’re closed at weekends and Bank Holidays
Small development queries
Our teams are here to help you if you need a new permanent or temporary water supply or a waste connection approval for your small development sites.
Do you need a new water connection to supply:
For guidance or help with an application, get in touch:
For queries related to a new sewer connection:
To book an inspection of your new sewer connection:
Large development queries
Our teams are here to answer any query you may have on your large development site.
If you need to discuss your waste site inspection, please contact the appropriate team.
West region
East region
Connection application forms, guidance and agreements
Self-lay and NAV queries
Our self-lay and NAV teams are available to support your query.
If you need to discuss your self-lay or NAV, please contact the appropriate team.
| Name | Role | Contact number |
|---|---|---|
| Marianne Clyde | Services Manager | 07834 420405 |
| Jonathan Perks | Operational Delivery Manager – Design | 07973 885333 |
| Christian Leech | Self-Lay Operational Delivery Manager | 07971 367285 |
| Name | Role | Contact number |
|---|---|---|
| Katie Moran | Senior Design Specialist | 07814 094864 |
| Ben Bestford | Project Co-ordinator | 07974 430321 |
| Jamie Parry | Project Co-ordinator | 07816 127185 |
| Muhammed Zulfqar | Project Co-ordinator | 07974 584984 |
| Antony Reid | Project Co-Ordinator | 07790775341 |
| Adnan Shahad | Project Co-Ordinator | 07484573586 |
The services team can be contacted through : newconnections.selflayteam@severntrent.co.uk
| Name | Role | Contact number |
|---|---|---|
| Marta Piotrowizc | Self-Lay Advisor | 07929 078422 |
| Tom Beetison | Self-Lay Co-ordinator | 07929 080118 |
| Blessing Isemin | Self-Lay Co-ordinator | 07974 429966 |
Schedulers can be contacted through SelfLay-Form3team@severntrent.co.uk
| Name | Role | Contact number |
|---|---|---|
| Yasmin Akhtar | Scheduler | 07970 290433 |
| Guy Anderson | Construction Project Manager | 07771 938705 |
| James Fisher | Construction Project Manager | 07970 140461 |
| Gary Bryan | Construction Project Manager | 07771 938753 |
| Dominic Leech | Construction Project Manager | 07891 189237 |
| Steve Harris | Scheduler | 07850 602454 |
| Andrew Bembridge | Construction Project Manager | 07850 602525 |
| Christopher Hadson | Construction Project Manager | 07773 177050 |
| Leon Quinn | Construction Project Manager | 07866 894387 |
| Paul Sayer | Construction Project Manager | 07771 938464 |
| Name | Role | Contact number |
|---|---|---|
| Eve Jamieson | Customer Connections Manager | 07929 783010 |
| Wendy Sharp | NAV Contract Co-Ordinator | 07790 596610 |
| Sarah Charity | NAV Contract Co-Ordinator | 07740 410965 |
| Liam Tuite-Sterling | NAV Services Co-Ordinator | 07583 087022 |
Building Over
The Building-Over team helps residential developers to understand and plan what needs to be done when working near our pipes and manholes.
Asset protection
The Asset Protection team help commercial developers to understand and plan what needs to be done when working near our pipes and other infrastructure.
You can contact the Asset Protection team by email and phone:
The team are available:
Please leave a voicemail if you're unable to get through to the team at first. We'll do our best to get back to you the next working day.
The Asset Protection team are not able to help with queries about household bills or problems with water and waste services. Contact our customer teams for questions about your account and services.
Complaints
Although we do our best to get things right first time, we appreciate that this will not always be the case.
If you have a complaint to make, please call us on 0800 707 6600 and we’ll work with you to find a solution.