About Us

Whether it’s keeping you properly informed about our works, offering a great day out at our reservoir sites or investing in the young people in our region, we've an important role to play.

We also support regional employment and skills development. We directly employ more than 5,200 people in our region and use over 900 regional suppliers. In 2012, we were named as one of the country’s top 100 apprenticeship employers, a position we aim to maintain in future.

We want to continue to make a positive difference in the communities we serve.By 2020 we would like to work in partnership with you to help save water and protect your sewers and drains from blockages, which can lead to flooding inside your property. We plan to expand our education programme to reach 125,000 customers every year by 2020.

In 2013 we launched Water Champions, a volunteering scheme which helps employees make a difference to schools in our region. We will also be improving and extending educational and visitor facilities at our key reservoir sites.

How we operate - from the energy we use to how we manage our waste - affects the wider environment in which we work.

Only 30% of the rivers in our region are at a good ecological status. There is more we need to do to meet future environmental standards, but at an affordable price. To achieve the new standards, we need to keep maintaining and improving our waste water treatment works.

We also need to make changes to how much water we take from the environment and reduce pollution.The changes we make will ensure that our rivers and waterways can support a greater diversity of wildlife and plants, provider a better environment for walking and fishing and supply us with cleaner water.

By 2020 we want to deliver real visible improvements in rivers and habitats, but we're spreading out the investment needed, so that your bills remain affordable. This will mean improving how we treat your water and working with our customers to stop damaging substances from entering our treatment facilities through sewers.

When you use our services, we want you to be confident that we are doing what we can to reduce our impact on the environment.

Energy prices are increasing so we want to protect our customers from this. We currently generate 24% of our own energy through renewable sources including hydro power (energy from water), wind, solar and digestion of sewage (crop and food waste). This energy is then reused at our Severn Trent sites or exported to the national grid.  

We're excited to say that we're on track to increase our energy production from renewable sources to 50% by 2020.

Producing renewable energy (energy not produced from fossil fuels such as oil, coal or natural gases) is really important to us at Severn Trent. Reducing our need for fossil fuels means that we can be much more sustainable as a business, reducing our carbon footprint and helps to protect costs of rising bills for ur customers.

We also plan to reduce leakage by 6% by 2020, whilst at the same time supporting our customers to be more water efficient.