Severn Trent is launching an upgrade across Eccleshall aimed at replacing all lead water supply pipes in the area and provide the best quality drinking water.

The initiative is part of a broader effort to improve water quality and environmental sustainability from the local water supply.

It will see around £4million invested into the upgrades, which are expected to run over the next couple of years, will involve surveying and sampling at all qualifying properties. 

Customers can expect visits from either people working on behalf of Severn Trent and will carry identification that indicates their role. 

Advance notice will be provided through a series of batched communications to ensure residents are informed ahead of any work in their area.

Katie Machale, Severn Trent Transformation Project and Change Manager for the project, said: “Upgrading the pipes in Eccleshall will not only improve the quality and reliability of our customers’ water supply but also support a more sustainable future.

“By replacing lead pipes at no cost to residents, we’re making a long-term investment in both public health and the environment. This is a vital step toward delivering cleaner, greener water to every home in the community.

“If you would like more information about the scheme or to sign up, please do get in touch with us.” 

Properties built before 1970 may still have lead supply pipes. Severn Trent will replace these with modern plastic pipes free of charge—an upgrade that would typically cost homeowners around £3,000.

The new durable pipes will enhance water flow and reduce the risk of leaks, contributing to a more reliable and efficient water supply.

Not only that, once all lead pipes are removed, it will reduce the need for additional treatments and support a more sustainable water system.

Residents seeking more information or wishing to register their interest can contact Severn Trent’s customer support team at 0800 917 2477 or visit stwater.co.uk/staffs-pipes.