Severn Trent is continuing its major investment programme in Stoke-on-Trent, aimed at securing a reliable water supply for generations to come and will host its next drop-in event. 

More than £25 million is being invested into the replacement of ageing water pipes in the Hanley, Sneyd Green, and Burslem areas which is helping to improve the infrastructure for customers. 

The project has gone ahead to address the issues of a number of bursts and leaks sees 40km of water pipes replaced by April 2027 and work is progressing well, with more than 14km of new pipes installed. 

To make sure that the local community are kept informed, Severn Trent is hosting another drop-in session. The event will be taking place at The Bridge Centre on Birches Head Road, Stoke-on-Trent, ST2 8DD on Wednesday, September 24. 

Running between 3pm and 7pm, this is an opportunity for customers to meet the team, ask questions, and share feedback about their local area.  

Charlene Richards, Severn Trent Community Communications Officer, said: "We know how important a reliable water supply is to our customers, and that’s why we’re investing in these essential upgrades.  

“We’re pleased with the progress of the project so far and grateful for the patience and support shown by the local community. We know that it can be an inconvenience to have this work happening near you, but please be assured that we, along with our contractor partners Pipeline Utilities and McAndrew Utilities will do everything we can to minimise any disruption. 

“The latest drop-in session is a great chance for us to hear directly from residents and listen to their feedback, provide updates on how our work is going and answer any questions people may have." 

Severn Trent is providing a free shuttle bus service to support residents during essential works on Hanley Road.  

The shuttle connects key bus services from Stanton’s of Stoke, First Buses, and D&G across Sneyd Green and Hanley, ensuring continued access to public transport.  

Operating Monday to Saturday every 30 minutes and hourly on Sundays from 6.30am to 7.30pm, the route includes stops at Smallthorne Roundabout, Birches Head Road, Barthomley Road, and several other local streets. The route may be adjusted to meet passenger needs. 

Weekly updates are also available via the Nextdoor social media app, and further information can be found on the Severn Trent website at www.stwater.co.uk/planned-improvements. 

For queries related to bus routes, residents should contact Stoke-on-Trent Council on 01782 234 234 or visit the Travel & Information shop at Hanley bus station.  

If any issues arise with water or sewerage services during the works, Severn Trent’s 24-hour operations centre can be reached on 0800 783 4444.