Incidents
Stay up to date with incidents across our region.
Essential Repairs in Warwickshire
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions In Leamington Spa
We're pleased to let you know that although we continue to work on repairing the burst water pipe, we're confident no customers should be experiencing any supply interruptions.
We will ensure further updates are provided here. We will also send a further update once these works are completed.
We thank you for your continued patience.
Supply Interruptions In Buxton
We’d like to apologise to anyone experiencing poor pressure in the SK17 area of Buxton.
Our teams are investigating the cause and working hard to get everything back to normal as quickly as possible.
We are very sorry for any inconvenience this may be causing and will make sure this page is updated as we receive more information.
Booster Failure in Solihull and Redditch
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Essential Repairs in Sheffield
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions In Craven Arms
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Essential Repairs in Malvern
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Supply Interruptions in Newark
We’re pleased to inform you that the repair for the burst water main is now completed. The water supply has been returned to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Fire Service Activity in Coventry
The Fire Services have contacted us to advise they will be using hydrants in your area. As a result, you may experience lower water pressure and/or discoloured water.
They are working as efficiently as they can, so supplies are restored back to normal as soon as possible.
We’re really sorry if you are impacted by this and thank you for your patience. We’ll provide updates here as soon as we have more information.
Supply Interruptions In Kidderminster
We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.
For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.
Waste Repair Works in Kenilworth
We have recently responded to a report of 3rd party contractors that have caused damage to a waste main running through Kenilworth Abbey in CV8 1LY.
We are still waiting on a repair to be made, however our teams are working to ensure we have correct mitigation in place to keep any flooding to a minimum.
We understand, given the location, this is not ideal and we are trying to keep the disruption to a minimum.
We will provide a further update when we have carried out a repair and would like to thank you all for your ongoing patience.
Managing incidents
When things go wrong, our teams respond immediately to make sure your service gets back to normal as quickly as possible. Find out how we manage incidents, keep you updated, and can support you if you need extra help.
Priority Services
We can provide extra support in the event of a supply issue. If you or someone in your household is of pensionable age, disabled or has a long-term illness, our free Priority Services may be able to provide the support you need.