Incidents

Following on from our previous update, we are very sorry if you are still experiencing no supply, poor pressure or discoloured water in the GL3 and GL4 areas of Matson due to the burst water pipe on Winnycroft Lane.      

Our teams have now stopped the burst in Matson. Our priority will now be to keep your water supply on as we continue working to fix the pipe.    

Whilst our repair continues, you may notice tankers around the area. These are being used to move water around our network. 

We are very sorry for any inconvenience this may be causing and thank you for your patience during this time.     

We’ll make sure this page is updated as we receive more information.          

We’re really sorry that you are still experiencing no supply, poor pressure or discoloured water due to a burst water pipe of Bramble Ridge.

Our teams are working hard to get your water flowing as normal again, but the repair is taking us longer than we anticipated. We have arranged bottled water to be delivered to those impacted this morning.

We understand how inconvenient it must be to be without water so we’re extremely grateful for your patience and we’ll provide another update at 10AM.

We’ve been made aware some of our customers in the TF10 area of Shropshire are experiencing water supply interruptions this morning.

Please be assured our teams are investigating the cause. We are very sorry for any inconvenience and will provide further updates here once we have more information.

We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the works in your area are now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the repair for the burst water main on Canterbury walk is now complete.

The water supply has been returned to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the works in your area are now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the works in your area are now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the works in your area are now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the works in your area are now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We want to express how deeply sorry we are for the recurring issues you've experienced. We understand how devastating and frustrating this must be, and we never want our customers to go through such problems, especially repeatedly.

We're pleased to share that we've received the results of the pipe analysis. The pipe is in very good condition, and the recent burst was caused by ground movement, which is consistent with the analysis from 2022. 

We understand how important it is to help prevent issues like these from happening again, and we’re committed to making the necessary improvements. To help prevent future issues, we will continue to monitor the pipe closely and take proactive measures to address any potential problems before they escalate.

We're happy to let you know that we have short-term mitigation in place. We have installed a permanent high-speed logger on the water pipe, along with an additional acoustic logger. This means we can now quickly identify any leaks in the pipe and respond with repairs before they become serious problems like the ones you’ve experienced before.

Our experts are still actively exploring all available options and conducting thorough checks to ensure we find the best solutions for the medium and long-term.

We're afraid we are still unable to share these details with you. We understand this might be disappointing, but please know that we are committed to keeping you informed, and we will provide an update no later than 13th June.