Help when you need it
Our code of practice for the Priority Services Register and help with paying your bill.
This document contains
Priority Services Register
- Eligibility for the Priority Services Register (page 3)
- Temporary vulnerability - How the Priority Services Register can support people with temporary vulnerabilities (page 3)
- Vulnerable situations or circumstances - How the Priority Services Register can support people with specific needs (page 3)
- Alternative bill formats - The various bill formats available for customers on the Priority Services Register (page 4)
- Additional support - How we can help customers who are registered for Priority Services (page 4)
- Other organisations who can help - Other organisations who your can register with for Priority Services (page 4)
- Priority services for electricity - Where to register for Priority Services with your electricity provider (page 5)
- Priority services for gas - Where to register for Priority Services with your gas provider (page 5)
Help with paying your bill
- Switching to a water meter - The benefits of switching to a water meter (page 5)
- WaterSure - How the WaterSure scheme can help you pay your bill (page 5)
- Eligible medical conditions - List of the eligible medical conditions for the WaterSure scheme (page 6)
- Big Difference Scheme - How the Big Difference Scheme can help you pay your bill (page 6)
- Alternative payment options - Range of payment options and frequencies you can use to pay your bill (page 7)
- Payment breaks - How you can request a payment break (page 7)
- Water Direct - How Water Direct can help you pay your bill (page 7)
- Single occupier - Support we can offer to customers who live on their own (page 8)
- Home water efficiency checks - How you can have your home checked for water saving opportunities (page 8)
Who else can I contact for help and advice?
- Other charities and organisations who can help you manage or pay your bill (page 8)