Manage your meter
You may be able to resolve your query yourself, by managing your account online.
Get in touch with our water meter team
If you cannot resolve your query yourself, our water meter team is happy to help.
Numbers we use when we call you back
If you’ve tried to call us and you’re waiting in a queue, you might choose to arrange for us to call you back. If you do, we’ll ring you from one of these two phone numbers:
02477 716 585 for anything about your bills or payments
02477 716 587 for anything not related to bills and payments
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.