Retailer meter exchange request | Get in touch

{panel-id} Applicants details

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Name *

Please enter a valid name

Town/City *

Please enter a valid town/city

Postcode *

Please enter a valid postcode

Telephone number *

Please enter a valid telephone number

Email address *

Please enter a valid email address

{panel-id} Eligible premises details

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SPID number (if known)

Please enter a valid spid number (if known)

Customer name *

Please enter a valid customer name

Site Address line 1 *

Please enter a valid site address line 1

Site Address line 2

Please enter a valid site address line 2

Site Town *

Please enter a valid site town

Site Postcode *

Please enter a valid site postcode

Site contact *

Please enter a valid site contact

Site contact telephone number *

Please enter a valid site contact telephone number

Site contact email

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{panel-id} Meter details

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Meter 1

Meter size

Please enter a valid meter size

Meter serial number

Please enter a valid meter serial number

Meter location

Please enter a valid meter location

{panel-id} Reason for exchange

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Select reason for meter exchange *

Please select a title

For damaged or leaking meters please upload a photo

Upload photo Please upload a file

{panel-id} Meter to be fitted

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Only fill out this section if you selected Re-size, Change of type, or Other for the meter exchnange. For damaged and leaking meters just select 'Continue' to skip.

Meter model

Please enter a valid meter model

Meter size

Please enter a valid meter size

Meter option

Please enter a valid meter option

Meter part number

Please enter a valid meter part number

If you selected for 'other' for the meter exchange please confirm here what you need

Please enter your description

{panel-id} Consent to contact the customer

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We will need to contact the customer to arrange a visit to the premises. Please indicate whether you give consent for the us to contact the non-household customer directly to arrange a visit to the premises *

Please select a title

Customer name

Please enter a valid customer name

Customer contact number

Please enter a valid customer contact number

{panel-id} Declaration

The asterisk (*) symbol denotes required fields.

By submitting this form I accept Severn Trent Waters Terms and Conditions for the installation of equipment on a Severn Trent Water’s meter, in accordance with Severn Trent Water’s Non-Primary Charges.

I enclose confirmation in writing from the Customer that I am acting on their behalf.

Please agree to our terms and conditions

Full name *

Please enter a valid full name

Date filled out *

Please select a date

Role in company or job title *

Please enter a valid role in company or job title

Customer consent file *

Upload file Please upload a file