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Register for access services online

We may be able to provide extra assistance for you - to help manage your account, please let us know about any requirements, medical conditions etc. using the following form. If you’d prefer to email us with this information, please email customercare@severntrent.co.uk . Alternatively, if you’d rather speak to us please call us on 0800 0854986 – we’re open 8am-7pm Monday to Friday and 8.30am-5.30pm on Saturdays.

If you are requesting a Power of Attorney please also attach the original or certified copy of the Power of Attorney document.

We will securely retain details you provide to us. Please see our
Data Protection and Privacy Policy for more details. If you submit this form to us we may use the information throughout the organisation.

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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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Feel free to email us with any enquiries

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