Contact us

Select the topic you would like to contact us about.

Bills and payments

You can register to manage your account online if you aren't already signed up. All you need is your Severn Trent account number.

Connect with our team

Get in touch with our team through messaging.

Bills and payments telephone

If you'd prefer to speak to us, give our teams a call and they'll be happy to help.

Water services

You can tell us about problems with your water supply, and check if your issue has already been reported.

Connect with our team

Get in touch with our team through messaging.

Water services telephone

If you'd prefer to speak to us, give our teams a call and they'll be happy to help.

Waste services

You can tell us about problems with your water supply, and check if your issue has already been reported.

Connect with our team

Get in touch with our team through messaging.

Waste services telephone

If you'd prefer to speak to us, give our teams a call and they'll be happy to help.

Water meters

Apply for a meter, provide us with a meter reading or manage your appointment with us.

Connect with our team

Get in touch with our team through messaging.

Water meter telephone

If you'd prefer to speak to us, give our teams a call and they'll be happy to help.

Writing to us

Severn Trent Water Ltd
PO Box 407
Darlington
DL1 9WD

Cheques and payment slips

Severn Trent Water Ltd
PO BOX 12802
Harlow
CM20 9RF

Numbers we use when we call you back

If you’ve tried to call us and you’re waiting in a queue, you might choose to arrange for us to call you back. If you do, we’ll ring you from one of these two phone numbers:

02477 716 585 for anything about your bills or payments

02477 716 587 for anything not related to bills and payments

Extra help and support

If you need extra support, there are ways we can help.

Complaints

We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.

There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.

If you’d like to make a complaint, please read and follow our complaints process.